Senior Client Service Specialist
3 weeks ago
Job Title: Senior Client Service Specialist
Job Summary: We are seeking a highly skilled Senior Client Service Specialist to join our team at Isilumko Staffing (JHB). As a Senior Client Service Specialist, you will be responsible for resolving client queries in a timely manner, educating clients about products and services, and facilitating the sales process.
Responsibilities:
- Resolving client queries in a timely manner.
- Educating clients about products and services.
- Facilitating the sales process.
- Obtaining referrals.
- Offering financial solutions.
- Client retention.
- Objection handling.
- Risk mitigation.
Requirements:
- A completed matric/Grade 12 qualification.
- A higher certificate in banking services or other relevant advanced diplomas/degrees.
- At least 2 years of experience as a Client Service Consultant with exposure in asset management.
- Excellent English communication skills.
- A solid understanding of collective investments schemes and retirement products.
- Excellent adaptability.
- Customer relationship management skills.
- A clear credit score and a clear criminal record.
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