Senior Client Service Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

Job Title: Senior Client Service Specialist

Job Summary: We are seeking a highly skilled Senior Client Service Specialist to join our team at Isilumko Staffing (JHB). As a Senior Client Service Specialist, you will be responsible for resolving client queries in a timely manner, educating clients about products and services, and facilitating the sales process.

Responsibilities:

  1. Resolving client queries in a timely manner.
  2. Educating clients about products and services.
  3. Facilitating the sales process.
  4. Obtaining referrals.
  5. Offering financial solutions.
  6. Client retention.
  7. Objection handling.
  8. Risk mitigation.

Requirements:

  • A completed matric/Grade 12 qualification.
  • A higher certificate in banking services or other relevant advanced diplomas/degrees.
  • At least 2 years of experience as a Client Service Consultant with exposure in asset management.
  • Excellent English communication skills.
  • A solid understanding of collective investments schemes and retirement products.
  • Excellent adaptability.
  • Customer relationship management skills.
  • A clear credit score and a clear criminal record.


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