Director of Cleanliness Operations

1 month ago

Cape Town, Western Cape, South Africa Bright Search Recruitment (Pty) Ltd Full time

Job Summary

Bright Search Recruitment (Pty) Ltd is seeking a highly skilled and experienced Director of Cleanliness Operations to lead our housekeeping team. This role requires a strong leader who can motivate and guide a large team to deliver exceptional cleanliness standards.

About the Role

We are looking for a Head of Housekeeping with a proven track record in managing housekeeping operations, including room cleaning, laundry, and public area management. The successful candidate will have excellent communication skills, with the ability to work collaboratively with other departments and interact with guests professionally.

Main Responsibilities

  • Lead and supervise the housekeeping team, ensuring consistent, high-quality standards of cleanliness, presentation, and hygiene throughout all guest rooms, public areas, and back-of-house spaces.
  • Develop and implement housekeeping protocols, policies, and procedures to ensure operational efficiency and guest satisfaction.
  • Monitor and maintain cleanliness standards, inspecting guest rooms and public areas regularly to ensure the property meets 5-star cleanliness and aesthetic standards.
  • Manage housekeeping inventory, ensuring that linens, supplies, and cleaning products are well-stocked and properly maintained.
  • Train, motivate, and evaluate housekeeping staff, providing guidance and professional development to foster a positive, high-performance team.
  • Collaborate with other departments (front desk, maintenance, food & beverage) to ensure smooth coordination and a seamless guest experience.
  • Oversee laundry operations, ensuring efficient processing and quality of linens and guest laundry.
  • Handle guest requests and complaints related to housekeeping in a timely and professional manner.
  • Maintain health, safety, and cleanliness standards, ensuring compliance with local and international regulations and standards.
  • Manage department budgets, controlling costs while maintaining quality service and productivity.

Requirements

  • Previous experience as a Head of Housekeeping or similar role in a 5-star hotel or luxury property.
  • Strong leadership and management skills, with the ability to motivate and guide a large team effectively.
  • In-depth knowledge of housekeeping operations, including room cleaning, laundry, and public area management.
  • Exceptional attention to detail and high standards of cleanliness and presentation.
  • Excellent communication skills, with the ability to work collaboratively with other departments and interact with guests professionally.
  • Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
  • Knowledge of health and safety regulations related to housekeeping and hotel operations.
  • Fluency in English (additional languages a plus).
  • Flexibility and ability to work under pressure, particularly during peak times.
  • Computer literacy with experience in housekeeping management software or property management systems (PMS).

Salary

The salary for this position is estimated to be between R550,000 - R700,000 per annum, depending on experience.

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