Content Manager

1 month ago

Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time
Job Overview

The Content Administrator plays a crucial role in managing and updating content across various online platforms for Dream Hotels and Resorts. This position involves collaborating with multiple teams to maintain high-quality content that meets the needs of users and adheres to company and brand standards.

Key Responsibilities
  • Content Management: Input and update travel-related content on OTA platforms, including hotel descriptions, amenities, policies, images, and pricing information.
  • Ensure accuracy and consistency: Monitor and update content to reflect changes in hotel information, promotions, and special offers.
Loading and Maintaining Agent Profiles and Contracts
  • Load and maintain agent profiles: Ensure all information is up-to-date and accurate.
  • Collaborate with sales ambassadors: Verify and update profile information as necessary.
Electronic Content Compilations
  • Compile and manage electronic content: Distribute content across various platforms.
  • Ensure content is organized: Make it easily accessible for team members.
Standard Operating Procedures (SOPs)
  • Compile SOPs: Distribute them to relevant departments.
  • Ensure SOPs are up-to-date: Adhere to company standards.
Trade Promotion Loading and Distribution
  • Distribute Trade Promotion information: Load contacts and relevant internal and external stakeholders.
API Integrations and Management
  • Manage API integrations: Build and maintain relationships with partners.
  • Setup and monitor integrations: Ensure smooth operation.
Quality Assurance
  • Conduct regular quality checks: Identify and correct errors in content.
  • Ensure content meets standards: Follow brand guidelines.
  • Collaborate with the marketing team: Address content-related issues or discrepancies.
Optimization
  • Optimize content for search engines: Improve visibility and ranking on OTA platforms.
  • Monitor performance metrics: Identify opportunities for content improvement.
Collaboration
  • Coordinate with internal teams: Obtain accurate and up-to-date information and content.
  • Collaborate with external teams: Troubleshoot technical issues related to content management systems and OTA platforms.
Documentation and Reporting
  • Maintain documentation: Content updates, revisions, and approvals.
  • Generate reports: Content performance, including traffic trends, user engagement, and conversion rates.
  • Provide insights and recommendations: Content optimization based on data analysis and market research.
Administrative Assistant
  • Assist the Revenue Administrator Lead: Daily administrative tasks as necessary.

Requirements:

  • Marketing or Business Administration Qualification: Strong attention to detail and excellent organisational skills.
  • Years of experience: Hospitality or marketing students welcome to apply.
  • Previous experience: Content management or the hospitality industry is preferred.
  • Skills and Knowledge: Familiarity with OTA platforms, knowledge of HTI Software, ability to adapt to evolving technology and industry trends.

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