Content Manager

1 month ago

Johannesburg, Gauteng, South Africa Dream Hotels and Resorts Full time

Job Overview:

The Content Administrator plays a crucial role in managing and updating content across various online platforms for Dream Hotels and Resorts. This position involves collaborating with multiple teams to maintain high-quality content that meets the needs of users and adheres to company and brand standards.

Key Responsibilities:

  • Manage and update travel-related content on OTA platforms, including hotel descriptions, amenities, policies, images, and pricing information.
  • Ensure accuracy, consistency, and completeness of content across all platforms.
  • Monitor and update content to reflect changes in hotel information, promotions, and special offers.

Loading and Maintaining Agent Profiles and Contracts:

  • Load and maintain agent profiles and contracts, ensuring all information is up-to-date and accurate.
  • Collaborate with sales ambassadors to verify and update profile information as necessary.

Electronic Content Compilations:

  • Compile and manage electronic content for distribution across various platforms.
  • Ensure content is organized and easily accessible for team members.

SOP Compilations and Distribution:

  • Compile Standard Operating Procedures (SOPs) and distribute them to relevant departments.
  • Ensure SOPs are kept up-to-date and adhere to company standards.

Trade Promotion Loading and Distribution:

  • Distribute Trade Promotion information to relevant internal and external stakeholders and load contacts.

API Integrations and Management:

  • Manage API integrations.
  • Build and maintain relationships with partners.
  • Setup and continuous monitoring of integrations to ensure smooth operation.

Quality Assurance:

  • Conduct regular quality checks to identify and correct errors in content such as inaccurate information, broken links, and missing images.
  • Ensure that content meets company standards and follows brand guidelines.
  • Collaborate with the marketing team to address any content-related issues or discrepancies.

Optimization:

  • Optimize content for search engines to improve visibility and ranking on OTA platforms.
  • Monitor performance metrics and user feedback to identify opportunities for content improvement.

Collaboration:

  • Coordinate with internal teams such as marketing and hotels to obtain accurate and up-to-date information and content.
  • Collaborate with external teams to troubleshoot technical issues related to content management systems and OTA platforms.

Documentation and Reporting:

  • Maintain detailed documentation of content updates, revisions, and approvals.
  • Generate regular reports on content performance, including traffic trends, user engagement, and conversion rates.
  • Provide insights and recommendations for content optimization based on data analysis and market research.

Administrative Assistant:

  • Assist the Revenue Administrator Lead with daily administrative tasks as necessary.

Requirements:

  • Marketing or Business Administration Qualification
  • Years of experience – Hospitality or marketing students welcome to apply.
  • Previous experience in content management or the hospitality industry is preferred.
  • Strong attention to detail and excellent organisational skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Team player with a collaborative mindset and problem-solving abilities.

Language: English

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