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Front Desk Supervisor

1 week ago

Sandton, South Africa Marriott International Full time
Job Summary: As a Guest Experience Supervisor at Marriott International, you will be responsible for ensuring exceptional guest service by managing the front desk operations, processing guest check-ins, and handling payment transactions. Your role will involve verifying guest identities, assigning rooms, and securing payments. You will also be responsible for maintaining accurate accounts, compiling reports, and collaborating with the management team to achieve common goals.

Key Responsibilities:

  • Process guest check-ins, verify identities, assign rooms, and activate room keys
  • Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes
  • Compile daily reports, logs, and contingency lists, complete cashier and closing reports, and balance receipts
  • Serve as a first point of contact for guests, respond to their needs, and follow up to ensure requests are met
  • Process all payment types, vouchers, paid-outs, and charges, secure bank, and obtain manual authorizations

Requirements:

  • Candidate should have excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
  • High school diploma or equivalent required, associate's or bachelor's degree preferred
  • Previous experience in hospitality or customer service industry an advantage