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Travel Consultant

2 weeks ago

Pretoria, Gauteng, South Africa Finding Personnel Full time

The role of a Travel Consultant at Finding Personnel involves assisting customers with their travel requirements, providing expert advice on destinations, and ensuring seamless booking processes. As a key member of our team, you will be responsible for handling customer inquiries, processing bookings, and resolving any issues that may arise.

Key Responsibilities:
  • Provide professional assistance to customers regarding travel options, pricing, and availability.
  • Offer expert advice on travel destinations, visa requirements, and travel insurance.
  • Convert inquiries into confirmed bookings by effectively promoting services and special offers.
  • Ensure a smooth booking process, including reservations, ticketing, and itinerary planning.
Booking & Administration:
  • Use booking systems to process flights, hotels, and other travel services.
  • Issue and reissue tickets, manage cancellations, amendments, and refunds as per airline policies.
  • Keep accurate records of bookings, payments, and customer details in the system.
  • Follow up with customers regarding changes, confirmations, or any travel-related concerns.
Problem-Solving & Compliance:
  • Assist customers with travel disruptions, cancellations, or emergency rebookings.
  • Stay updated on airline regulations, visa policies, and travel requirements.
  • Ensure compliance with company policies, airline regulations, and customer service standards.