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Travel Operations Director

3 weeks ago

Pretoria, Gauteng, South Africa The Travel Corporation Full time

The Travel Corporation is a global leader in responsible travel, offering unique local experiences that make a positive difference. We are driven by service through PASSION, PEOPLE & PURPOSE.

This role involves leading a world-class 24x7 contact Centre in collaboration with diverse global teams and partners. Key responsibilities include sales coaching, performance management, and mentorship to enhance team performance. Effective communication and achievement of targets are essential through mentorship, coaching, and instilling a sales mindset within the team.

  • Lead and Coach: Drive a high-performing contact centre team through sales coaching, performance management, and mentorship.
  • Sales and Service Mindset: Foster a consultative sales approach while ensuring exceptional customer experiences.
  • Data-Driven Performance: Use KPIs and analytics to track progress, optimize strategies, and enhance sales effectiveness.

We're looking for a results-driven individual with a proven track record in leading high-performing teams. A minimum of 3 years of experience as a Team Leader in a contact centre or sales-driven environment is required. Experience in the travel industry is preferred, along with knowledge of contact centre systems such as Tropics and GKC, or equivalent CRM and booking platforms.

Key competencies for this role include sales focus, coaching and feedback, approachability and communication, customer excellence, people development, integrity and trust, results-driven, exposure under pressure, and time management.

A strong understanding of travel products, sales processes, and customer service excellence is necessary for success in this position. If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply today.