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Travel Consultant Specialist

3 weeks ago

Pretoria, Gauteng, South Africa Cullinan Holdings Full time

Pentravel, a division of Cullinan Holdings, is seeking an experienced Travel Consultant to join their Pretoria team. As a key member of the team, you will be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all components of their trips.

Key Responsibilities
  • Build and maintain strong relationships with customers to ensure repeat business and referrals
  • Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs
  • Provide expert advice on travel destinations, including visas and travel insurance
  • Maximize sales opportunities through upselling, cross-selling, and promoting the company's preferred partners
  • Maintain accurate records and client details, using the company's operational systems
  • Manage customer complaints and queries in an efficient and professional manner
  • Stay up-to-date with industry trends
Requirements
  • A minimum of 1 year's experience in a sales and target-driven role
  • Excellent communication skills, both written and verbal
  • Strong sales and customer service skills
  • Ability to work well under pressure and to tight deadlines
  • Proficiency in the use of reservation systems, such as Amadeus, is advantageous
  • A passion for travel and knowledge of popular travel destinations
  • Able to work weekends and public holidays on a roster basis
  • The position will be filled in line with our employment equity obligations