Fitness Club Operations Manager

2 weeks ago

Randfontein, Gauteng, South Africa HR Genie Full time

Purpose of the role:

The Club General Manager will be responsible for driving a culture of high performance and high engagement within our clubs. This entails taking a hands-on approach to manage the team within the club, forming close working relationships with other Gym Managers within the region, and sharing best practices to leverage each other's expertise.

Key Performance Areas:

  • Drive the performance of your club by investing time in understanding the details behind your club's results.
  • Strive for continuous improvement across your club with clear plans in place at all times to deliver a strong financial and operational performance.
  • Focus on high service and standards to deliver a best-in-class member experience in your club at all times.
  • Exceptional leadership qualities, with strong commercial and management skills, to maximize overall profitability of the club.
  • Deliver on brand values to understand the operations of your club and promote all products and services to maximize profit and control expenses.
  • Recruit, develop, and performance manage a high-performing team to deliver high standards in all areas of the business.
  • Aim to exceed new membership sales and revenue targets through management and support of the sales team.
  • Operate your club within agreed expenditure budget with focus on payroll costs, operating expenses, and stock control.
  • Manage all licenses within the club and ensure compliance to license agreements.
  • Ensure adherence to cash handling processes.
  • Adhere to health and safety standards to all areas of the club at all times.
  • Provide adequate health and safety cover for operational areas (first aid, pool lifesaving, & manager on duty).
  • Ensure all areas of the club are well-presented and maintain a high standard of cleanliness.
  • Manage operational breakdowns and service issues effectively and efficiently.
  • Resolve and respond to member comments and queries promptly.

Experience and Competencies Required:

  • A true passion for the health and fitness industry.
  • Possess a strong track record of people development.
  • A strategic and commercial growth mindset.
  • You must have a flair for developing high-performing teams and will be able to balance strong people skills while positively impacting commercial results of your facility.
  • You will act as an agent for change, positively bringing out the best in others, and will demonstrate a highly flexible style and approach.
  • Tenacity, high integrity, and accountability with a desire to do the right thing to a high standard are a must.
  • Able to work at peak times (including evenings and weekends) is essential.
  • Have reliable transport.

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