Chief Customer Experience Solutions Architect

2 weeks ago


Cape Town, Western Cape, South Africa Dante Personnel Full time

We are seeking a highly experienced and skilled Chief Customer Experience Solutions Architect to join our team at Dante Personnel in Cape Town. As an Assistant Vice President, you will be responsible for designing and deploying CX solutions that meet the evolving needs of our clients.

The ideal candidate will have a strong background in CCaaS solutions, with expertise in platforms like NICE, Genesys, and AWS. You will also have hands-on experience with Node.JS, Kafka, Cloud Telephony, and CTI integrations. Additionally, you should have a good grasp of backend and frontend technologies, including Next.JS, Nest.JS, and GraphQL.

In this role, you will work closely with our clients to understand their business requirements and develop custom CX solutions that meet their needs. This may involve designing and implementing conversational AI and generative AI models, as well as integrating these solutions with existing systems.

As a seasoned professional, you will be expected to provide guidance and support to junior team members and contribute to the development of best practices within the team.

We offer a competitive salary package, including a base salary of R1,200,000 per annum, plus benefits such as health insurance, retirement savings, and annual leave.

If you are a motivated and experienced professional looking for a new challenge, please apply now to become part of our dynamic team at Dante Personnel.


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