Dedicated Customer Service Representative
1 month ago
Raise your customer service skills in a remote work environment with RMV Solutions Recruitment.
Salary and Employment TermsWe offer a competitive salary of R200,000 per annum, paid on a full-time permanent contract basis. The contract duration is 40 hours per week at 8-9 hours shifts per day, operating 24/7; 365 days a week. This includes rotational shifts Mondays – Sundays, including public holidays, with flexibility to adjust working hours according to client requirements.
Job DescriptionIn this role, you will assist passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages. You will work on airline reservations systems and handle voice calls in English & German, which may include some written correspondence. A fully paid product and systems training is provided, equipping you for daily interactions with international passengers with queries and compliments.
You are required to meet specific key performance indicators and meet expected client service levels in a demanding and time-sensitive call centre environment.
Required Skills and QualificationsTo be successful in this role, you should possess:
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Excellent Computer literacy & technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
RMV Solutions Recruitment offers:
- A competitive salary of R200,000 per annum
- A full-time permanent contract
- Full paid product and systems training
- Daily interactions with international passengers
- Health insurance benefit (Paid for by the Company)
Please note that:
- Work from home may be considered: Fibre internet connection or fixed stable ADSL line required at own cost.
- The probation period is 4 months.
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