Local Government Administrator
5 days ago
About the Position:
The eThekwini Municipality is looking for a dedicated and results-driven Senior Customer Care Officer to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of a one stop shop.
Key Responsibilities:
- Deliver excellent customer service to clients.
- Manage staff performance and development.
- Implement quality improvement initiatives.
- Maintain accurate records and reports.
- Collaborate with other departments to achieve unit goals.
Requirements:
- Relevant diploma or degree in the Administrative field.
- Valid driver's license.
- At least 4 years' experience in customer service.
- Excellent communication and interpersonal skills.
Preferred Requirements:
- Postgraduate qualification in the Administrative field.
- More than 5 years' experience in customer service.
Benefits:
- Housing subsidy: yes
- Annual leave: yes
- Medical aid: yes
- Pension fund: yes
- Salary: R372,957.32 / R484,118.58 per annum
- Thirteenth cheque: yes
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