Food and Beverage Operations Director

2 days ago

Cape Town, Western Cape, South Africa HotelJobs Full time

Job Summary:

HotelJobs is seeking an experienced Food and Beverage Operations Director to lead and organize the F&B team, ensuring exceptional guest service and financial success of the department.

Key Responsibilities:

  • Team Management:
    • Ensure constant floor presence during peak operational times, interacting with staff and guests, and taking personal responsibility for every situation.
    • Complete staff appraisals in a timely manner.
    • Nurture a positive and honest relationship with employees to achieve performance excellence and high staff retention.
    • Actively involved in training and development of each team member.
    • Apply performance management and corrective action tools and support staff.
    • Recommend updates to hotel policies and procedures to maintain high standards and provide excellent service.
    • Take an active role in the OPCO committee and lead as chairman when required.
  • Day-to-Day Operations:
    • Support outlet management in day-to-day operations.
    • Develop Food and Beverage concepts, menus, and pricing with the Executive Chef.
    • Plan and execute food and Beverage special events and contribute to promotional ideas to drive revenue and PR.
    • Ensure the Food and Beverage department is properly resourced with necessary operating equipment, consumables, staff, and beverage.
    • Ensure all stock is appropriately stored and controlled, and take responsibility for stock variances.
    • Ensure all revenue is properly generated and accounted for by controlling all billing procedures, ensuring all revenue is recorded, and that all pricing is in line with budgeted %GP.
    • Manage operating costs.
  • Stock Management:
    • Ensure beverage cost remains in line with budget.
    • Implement and manage wastage.
    • Ensure the cellar store, freezer, chemical room, and gas room are managed and controlled.
    • Ensure sufficient stock, minimal wastage, and best pricing.
    • Ensure all purchase orders are checked, and the Food and Beverage Cost controller and Store man manage the stock store correctly.
    • Ensure the smooth running of monthly Food and Beverage stock take.

Requirements:

  • Diploma in Hotel or Food and Beverage Operations.
  • At least 10 years' experience in a 5* busy Hotel.
  • Food and Beverage management experience.
  • Fluency in English, Xhosa, and/or Afrikaans advantageous.
  • Computer literate with working knowledge of Microsoft Outlook, Word, and Excel.
  • Exposure to a Stock Management System.
  • Neat with high regard for personal hygiene and presentation.
  • Solid verbal communication skills.
  • Understanding and application of basic math calculations.
  • Experience in F&B administration, food ordering, and stock and cost control.
  • Proven ability to train and manage people.
  • Proven ability to be creative and innovative in new revenue-generating ideas.
  • Able to work flexible hours, weekends, and holidays.

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