Technical Systems Specialist

1 week ago

Johannesburg, Gauteng, South Africa Kerridge Commercial Systems South Africa Full time

We are seeking a highly skilled Technical Systems Specialist to join our team at Kerridge Commercial Systems South Africa. As a key member of our implementation team, you will be responsible for leading the installation of our K8 Trader software and ensuring seamless configuration of the system.

Key Responsibilities:

  • To take a lead installing the K8 Trader software, responsible for the configuration of the K8 Trader system.
  • To advise customers on the use of software for their particular business needs.
  • Database build services importing data as supplied by the customer.
  • To provide associated business module training and consultancy on best practice.
  • To resolve, or assist in the resolution, of customer system queries arising from the implementation.
  • To liaise with customers to define specifications for modifications to the software related to the implementation of a system.
  • Go Live support services and handover to the K8 Trader Support department.
  • Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.
  • Backup to the K8 Trader Application Support team for the Live customer base.

About the Role:

This is an excellent opportunity for a skilled professional to develop their career in a dynamic industry. We offer a competitive salary of R550,000 - R650,000 per annum, commensurate with experience.

Requirements:

  • Proven experience working as an implementer for a software house or senior experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
  • Excellent consultancy and communication skills to deliver high-quality end-user training.
  • Demonstrable configuration and implementation experience relating to ERP including GO LIVE's and working knowledge of standard / typical Supply Chain processes and functions within the UK market.
  • End-to-End delivery experience.
  • Proficient in Microsoft Office and producing high-quality consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications.
  • Excellent customer service and customer-facing skills to work alongside customers on and off site.

Desirable Qualifications:

  • Sound working knowledge of UK trading and finance ERP business processes and procedures, including day-to-day transactions, month-end and year-end activities.
  • Requires in-depth knowledge and understanding of at least one area of expertise such as trading systems (ideally K8 Trader).
  • Overseas Trading end-to-end implementation experience.

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