IT Support Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa E2E Staffing (PTY) LTD Full time
Job Title: System Administrator

The System Administrator is a key role within our IT department, responsible for delivering effective IT support requirements to ensure maximum productivity of end users.

Key Responsibilities:
  • Provide on-site first and second-level end-user support.
  • Installation, troubleshooting, and maintenance of hardware, including MFP printers, VOIP hardware, and networking hardware (wired and wireless).
  • Ability to troubleshoot, diagnose, and resolve faults, escalating to the Head of IT where necessary, quickly and effectively.
Personal Attributes:
  • Ability to work under pressure.
  • Ability to address multiple calls simultaneously and prioritize accordingly.
  • Self-motivated and able to work under general supervision, with close attention to detail.
  • Good team player, comfortable interacting with management, coworkers, and clients.
  • Ability to produce accurate results within prescribed deadlines.
  • Neatness in work essential.
  • Passion for the IT industry.
  • Results-driven, positive, and professional disposition.
  • Excellent interpersonal, verbal, and written communication skills.
  • Problem-solving and troubleshooting skills essential.
  • Excellent time management skills.
  • Positive, confident approach to work and colleagues.
  • Honest and reliable.
  • Self-motivated.
  • Sober habits.
  • Driver's license and own transport essential.
Technical Knowledge and Skills:
  • Proficient with Windows desktop operating systems (Windows 8/8.1/10/11).
  • Proficient with Windows server operating systems (Windows Server 2008/2008R2/2012/2012R2/2019/2022).
  • Proficient with Microsoft Office applications (2010/2013/2016/2019/2022).
  • Proficient with Microsoft 365.
  • Intermediate TCP/IP networking knowledge essential.
  • Experience with various internet connectivity mediums essential (3G/LTE).
  • Experience with enterprise antivirus packages essential (ESET Endpoint Protection).
  • Technical experience with Sage 300 and Syspro advantageous.
  • Minimum of 5 years in a desktop support/system administrator role essential.

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