IT Support Specialist
2 weeks ago
The System Administrator is a key role within our IT department, responsible for delivering effective IT support requirements to ensure maximum productivity of end users.
Key Responsibilities:- Provide on-site first and second-level end-user support.
- Installation, troubleshooting, and maintenance of hardware, including MFP printers, VOIP hardware, and networking hardware (wired and wireless).
- Ability to troubleshoot, diagnose, and resolve faults, escalating to the Head of IT where necessary, quickly and effectively.
- Ability to work under pressure.
- Ability to address multiple calls simultaneously and prioritize accordingly.
- Self-motivated and able to work under general supervision, with close attention to detail.
- Good team player, comfortable interacting with management, coworkers, and clients.
- Ability to produce accurate results within prescribed deadlines.
- Neatness in work essential.
- Passion for the IT industry.
- Results-driven, positive, and professional disposition.
- Excellent interpersonal, verbal, and written communication skills.
- Problem-solving and troubleshooting skills essential.
- Excellent time management skills.
- Positive, confident approach to work and colleagues.
- Honest and reliable.
- Self-motivated.
- Sober habits.
- Driver's license and own transport essential.
- Proficient with Windows desktop operating systems (Windows 8/8.1/10/11).
- Proficient with Windows server operating systems (Windows Server 2008/2008R2/2012/2012R2/2019/2022).
- Proficient with Microsoft Office applications (2010/2013/2016/2019/2022).
- Proficient with Microsoft 365.
- Intermediate TCP/IP networking knowledge essential.
- Experience with various internet connectivity mediums essential (3G/LTE).
- Experience with enterprise antivirus packages essential (ESET Endpoint Protection).
- Technical experience with Sage 300 and Syspro advantageous.
- Minimum of 5 years in a desktop support/system administrator role essential.
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