Customer Experience Strategist
7 days ago
We are seeking a seasoned professional to lead our customer journey mapping efforts and drive exceptional customer experiences. As a key member of our team, you will be responsible for designing, implementing, and optimizing customer journeys that meet and exceed our customers' expectations.
Key Responsibilities- Develop comprehensive customer journey maps that identify pain points, opportunities for improvement, and areas for innovation.
- Analyze customer interactions, feedback, and behavior data to gain insights into the customer experience.
- Collaborate with cross-functional teams to ensure a seamless and consistent customer experience.
- Lead and manage projects aimed at improving customer experience, ensuring they are delivered on time and within budget.
- Communicate findings, strategies, and recommendations to stakeholders at all levels of the organization.
- Relevant tertiary qualification in Marketing, Business Management, or a related field.
- At least 1-3 years' experience in a senior Marketing or CRM role.
- Basic knowledge of data analysis and experience with journey mapping tools.
- Excellent communication, presentation, and project management skills.
Mukuru is a dynamic and customer-centric organization that values diversity and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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