Insurance Contact Centre Specialist
2 weeks ago
We are seeking a highly skilled and experienced Commercial Lines Contact Centre Agent to join our team at Rad Resources.
Key Responsibilities:- Handle a portfolio of approximately 600 policies, providing exceptional customer service and support.
- Utilize strong communication and interpersonal skills to effectively manage customer relationships and resolve queries.
- Work collaboratively with internal stakeholders to ensure seamless policy administration and customer satisfaction.
- Stay up-to-date with industry developments and regulatory requirements to provide informed advice to customers.
- Matric certificate is a minimum requirement.
- FAIS Credits (as per FAIS requirement) and a Regulatory Exam: Representatives qualification are essential.
- Must be Fit & Proper in terms of the FAIS Act and not be debarred with FSB.
- Previous experience in a customer support role and handling commercial products is necessary.
- PC literate with Microsoft Office products skills (Outlook, Word, Excel) and good typing skills (accuracy & speed) are required.
- Sound knowledge of Insurance principles and Websure system experience are advantageous.
- Strong phone and verbal communication skills, along with active listening, are essential.
- Proper telephone etiquette, effective multitasking, and time management skills are necessary.
- Being able to speak / read and communicate in Afrikaans and English is an advantage.
- Must be able to handle pressure and work in a fast-paced environment.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
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