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Client Support Specialist

1 week ago

Centurion, Gauteng, South Africa BTS Full time

Responsibilities

  • Programme Implementation: Developing timelines and schedules for the completion of programmes, tracking progress, and ensuring all tasks and milestones are met without any oversight.
  • Cultivate Teamwork: Cultivating a teamwork-driven atmosphere and collaborating seamlessly with colleagues from various business areas and geographic locations.
  • Client Programmes: Overseeing the execution of client programmes, including scheduling, resourcing, and management of all learning platforms.
  • Support Inquiries: Monitoring support inboxes, client support inquiries, and issue resolution exceeding client expectations.
  • Process Improvement: Partnering and communicating with client and internal account teams to put forward recommendations for process improvement that could benefit the client and team satisfaction.