Customer Service Representative
3 days ago
About the Role
At Intercare, we're seeking a highly skilled and enthusiastic individual to join our team as a Receptionist. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a smooth patient experience.
Key Responsibilities
- Provide efficient and friendly telephone services to patients and visitors.
- Assist patients with completing forms and document information accurately.
- Manage the reception-patient journey, including booking, arrival, and payment processing.
- Direct patients to the appropriate location, services, and professionals.
- Ensure patient confidentiality and maintain a secure environment.
- Maintain a clean and organized reception area.
- Refer emergency cases to the nurse's station according to protocol.
- Assist with basic account queries and escalate as necessary.
- Collect co-payments and account balances according to Intercare policies.
- Execute daily cash-up and banking processes.
Requirements
- Grade 12 qualification.
- Previous experience in a customer-focused service environment.
- Computer proficiency.
- GoodX system experience advantageous.
What We Offer
Intercare is a dynamic healthcare company that values its employees. We offer a supportive work environment, opportunities for growth and development, and a competitive salary package.
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