Systems and Product Support Specialist

16 hours ago


Cape Town, Western Cape, South Africa Cullinan Full time
About the Role

We are seeking an experienced Administrative Assistant to join our team. As a key member of the Cullinan team, you will play a vital role in supporting the day-to-day operations of product and system management.

Key Responsibilities:
  1. Product and System Support: Provide assistance to the Product and Systems Manager with helpdesk queries and the loading of contractual information into UDMS.
  2. Accurate Information: Ensure that accurate information is provided to consultants and other relevant parties.
  3. Helpdesk Queries: Attend to Helpdesk Queries in a timely manner, resolving them satisfactorily and providing effective communication.
  4. Line Manager Support: Provide support to the line manager as needed, assisting with tasks and responsibilities.

Requirements:
  • Grade 12 (Essential): A minimum of Grade 12 qualification is required.
  • Travel/Tourism Industry Exposure: Previous exposure to the Travel/Tourism industry is highly desirable.
  • Knowledge of Travel Products: Good knowledge of travel products, including accommodation, transport, restaurants, entrance fees, and guides within Southern and East Africa.
  • Negotiating Contracts: Understanding of negotiating contracts pertaining to the above would be an advantage.


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