Quality Assurance Specialist
3 days ago
Farm Manager SA is a leading provider of innovative business solutions, specializing in customer-centric operations. We deliver high-quality service experiences to diverse clients across various industries.
Job Overview: We are seeking an experienced Quality Assurance Professional to join our team. The successful candidate will be responsible for ensuring the quality of service delivery within our call center operations. This role requires meticulous attention to detail, strong analytical skills, and the ability to implement effective quality assurance processes. The ideal candidate will have the ability to produce detailed reports, present to clients, analyze data, and develop strategies to improve quality assurance performance.
Key Responsibilities:- Develop and implement quality assurance strategies and initiatives to maintain service quality.
- Design and execute quality monitoring programs to evaluate customer interactions (calls, chats, emails) and operational processes.
- Conduct regular audits and evaluations of call center agents' performance against established quality metrics and benchmarks.
- Analyze quality data to identify trends, patterns, and areas for improvement; provide actionable insights and recommendations to management.
- Prepare and present detailed reports on quality performance metrics, trends, and improvement initiatives to senior management and clients.
- Collaborate with training and operations teams to develop training programs based on quality assessment findings.
- Implement corrective actions and continuous improvement initiatives to enhance overall service quality and customer satisfaction.
- Monitor compliance with company policies, procedures, and regulatory requirements related to call center operations.
- Lead and mentor the quality assurance team to achieve performance targets and maintain high standards of service quality.
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Quality Assurance Specialist
7 hours ago
Port Elizabeth, Eastern Cape, South Africa SGS Remote Work Freelance Full timeJob SummaryWe are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our clients' products meet the highest standards of quality and safety.Key ResponsibilitiesConduct site assessments in compliance with global SOP policies and procedures.Issue accurate assessment...
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Quality Assurance Specialist
4 days ago
Port Elizabeth, Eastern Cape, South Africa Profile Data Full time**Job Description:**We are seeking a highly skilled Quality Assurance Specialist to join our team at Profile Data. The successful candidate will be responsible for advising production and QA on product and process improvements, monitoring and reviewing action progress and results to ensure process stability and continuous improvement.
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Quality Assurance Specialist
4 days ago
Port Elizabeth, Eastern Cape, South Africa executiveplacements - jobboard Full time**Job Summary:**We are seeking a skilled Quality Assurance Specialist to join our team at Abantu Staffing Solutions. In this role, you will be responsible for implementing quality procedures and work instructions, maintaining the quality assurance system, and ensuring compliance with quality policies.Key Responsibilities:Auditing: Conduct internal audits of...
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Quality Assurance Specialist
1 day ago
Port Elizabeth, Eastern Cape, South Africa Nagarro Full timeAbout the Role:Nagarro is seeking a highly skilled and experienced Quality Assurance Specialist to join our team. As a Principal Inspection Lead, you will be responsible for overseeing the quality of our inspection services.Key Responsibilities:Train staff on site with regards to sampling and inspection proceduresAdminister risk assessments before...
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Quality Assurance Specialist
16 hours ago
Port Elizabeth, Eastern Cape, South Africa Staff Solutions Full timeJob Description:We are seeking a skilled Quality Inspector to join our team at Staff Solutions in Port Elizabeth. As a key member of our Quality Department, you will be responsible for ensuring the highest quality standards in our Automotive Industry clients.Key Responsibilities:Inspecting and testing: Conduct thorough inspections and tests using measuring...
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Quality Assurance Engineer
3 days ago
Port Elizabeth, Eastern Cape, South Africa Job Crystal Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Engineer to join our team at Job Crystal. The successful candidate will be responsible for ensuring the quality and reliability of our wind turbines.Key Responsibilities:Develop and Implement Quality ProceduresConduct Audits and InspectionsProvide Technical Expertise and SupportRequired Skills and...
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Quality Assurance Director
7 hours ago
Port Elizabeth, Eastern Cape, South Africa Staff Solutions Full timeJob DescriptionThe Senior Group Quality Manager will be responsible for leading the quality management function across both manufacturing plants. This individual will oversee the development, implementation, and enforcement of quality assurance policies and procedures to ensure compliance with local, state, and federal food safety regulations.Key...
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Quality Assurance
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeOur client, a dynamic and fast-growing market research company, is seeking a highly skilled Quality Assurance (QA) Manager to build and lead their QA department.This is an exciting opportunity to build processes, develop a high-performing team, and ensure the highest standards in data integrity, analysis, and reporting.Location: Port Elizabeth/GqeberhaJob...
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Quality Assurance
23 hours ago
Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeOur client, a dynamic and fast-growing market research company, is seeking a highly skilled Quality Assurance (QA) Manager to build and lead their QA department. This is an exciting opportunity to build processes, develop a high-performing team, and ensure the highest standards in data integrity, analysis, and reporting. Location: Port Elizabeth/Gqeberha Job...
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Quality and Technical Specialist
22 hours ago
Port Elizabeth, Eastern Cape, South Africa Job Crystal Full timeQuality and Technical Specialist - Eastern CapeJob DescriptionA Quality and Technical Specialist in the wind energy sector plays a crucial role in ensuring that all aspects of wind turbine installation, operation, and maintenance meet the highest standards of quality and technical performance. This role is pivotal in maintaining the high standards of quality...
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Quality Assurance Expert
7 hours ago
Port Elizabeth, Eastern Cape, South Africa NOV Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Expert to join our team at NOV. The successful candidate will be responsible for ensuring the integrity of our certified quality management systems in South Africa and Angola.Key ResponsibilitiesDevelop and Enhance Quality Management Systems: Create and implement quality management systems that...
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IT Quality Assurance Analyst
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full timeHire Resolve's client is seeking an IT Quality Assurance Analyst who will be responsible for developing and executing test cases to ensure the quality of business implementations through the IT department. These implementations include project applications, in-house written software and applications, external software and applications, and business functions...
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Quality Assurance Coordinator
7 hours ago
Port Elizabeth, Eastern Cape, South Africa Sgs Full timeWe are seeking a professional and detail-oriented individual to join our team as a Quality Assurance Coordinator at Sgs.This role involves ensuring that all data captured is accurate and complete, and that laboratory operations are conducted in accordance with Quality Management Systems.The successful candidate will possess strong communication and...
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Software Quality Assurance Engineer
7 hours ago
Port Elizabeth, Eastern Cape, South Africa Nagarro Full timeIn this role, you will utilize an automation test kit to ensure the quality of our solutions and their architecture. Your goal is to align with prescribed enterprise quality practices and standards while ensuring efficient testing across the product delivery stack.Required Skills:Selenium (Java)API Testing (Rest Assured)Cucumber (BDD)DevOps for QAPerformance...
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Quality Assurance Expert
7 hours ago
Port Elizabeth, Eastern Cape, South Africa Gap Consulting Full timeAs a Quality Assurance Expert at Gap Consulting, you will have the opportunity to drive quality excellence in the automotive component manufacturing industry.About the Role :This position requires a minimum of 7 years of experience in quality, with at least 2 years dedicated to welding inspection within the automotive component manufacturing sector.A...
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Specialist Quality Coordinator
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa NOV Full timeJob title : Specialist Quality CoordinatorJob Location : Eastern Cape, Port ElizabethDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries Key Responsibilities: Development of Quality Requirements:Collaborate with engineering, product development, and quality teams to establish quality standards for various parts and materials....
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Medical Laboratory Quality Assurance Manager
2 days ago
Port Elizabeth, Eastern Cape, South Africa South African National Blood Service Full timeWe are seeking a highly skilled Medical Laboratory Quality Assurance Manager to join our team at South African National Blood Service.ResponsibilitiesYour key responsibilities will include:Developing and implementing quality assurance protocols.Conducting audits and reviews to ensure compliance with relevant regulations and standards.Maintaining accurate...
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Quality Assurance Professional
4 days ago
Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Full timeJob Description:The Quality Engineer (Product Safety Representative) will be responsible for ensuring that Group Africa adheres to legal obligations related to product safety. This involves identifying potential risks and implementing corrective actions to prevent loss or damage to persons or property.About the Responsibilities:Assist in new projects with...
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Quality Assurance Officer
1 day ago
Port Elizabeth, Eastern Cape, South Africa Bay Recruitment Full timeJob Description:This position involves coordinating the efforts of production teams to ensure the smooth operation of our manufacturing processes. The successful candidate will have a strong background in manufacturing and a proven track record of implementing process improvements.The key responsibilities of this position include:Team Coordination:...
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Quality Specialist
3 weeks ago
Port Elizabeth, Eastern Cape, South Africa West Coast Personnel Full timeJob Description:A leading manufacturer and distributor of automotive and industrial batteries are seeking a Quality Specialist. You will ensure that our manufactured products comply with both internal specifications and those communicated by our OEMs. You will play a vital role in effectively addressing any out-of-control conditions, ensuring nonconforming...