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IT Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Exclusively Remote Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Exclusively Remote. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, troubleshooting technical issues, and ensuring seamless IT operations.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via phone, email, and remote desktop sessions.
  • Ticket Management: Manage and prioritize tickets, ensuring that issues are resolved in a timely and efficient manner.
  • Problem-Solving: Troubleshoot complex technical issues, identify root causes, and implement solutions to prevent future occurrences.
  • Communication: Maintain strong communication with clients, providing regular updates on ticket status and resolution.
  • Collaboration: Work closely with other team members to ensure seamless IT operations and resolve complex technical issues.
Requirements
  • Technical Expertise: 4+ years of experience in Level 2/3 Helpdesk support, with expertise in Microsoft Intune, Office 365 applications, Azure fundamentals, and networking knowledge.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
  • CCNA Certification: CCNA certification is preferred, but not essential.
  • Microsoft Certifications: Microsoft Certified: Azure Fundamentals and Microsoft 365 Certified: Enterprise Administrator Expert are preferred.