Inbound Pharmacy Operations Supervisor
4 days ago
The Inbound Pharmacy Operations Supervisor is a critical role that requires a highly motivated and organised individual to supervise the Inbound Pharmacy Cluster. The successful candidate will be responsible for ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements.
The key responsibilities of this role include:
- Supervising the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements
- Delivering a high standard of customer service and meeting customer needs
- Investigating and resolving queries received through the Escalated channels, providing feedback within SLA timelines and Requirements
- Distributing all correspondence received, monitoring the quality of feedback given, and ensuring adherence to SLA requirements
The ideal candidate will have:
- Exceptional managerial, leadership, and administrative skills
- Superior interpersonal skills, both persuasive and influential
- Excellent communication skills, both written and verbal
- Ability to understand and interpret data
- Problem-solving skills
- Knowledge of HR/ER Processes
- Strong organisational and prioritising skills
In addition to these skills, the successful candidate will be required to make day-to-day operational decisions pertaining to the Inbound Pharmacy Cluster, ensure effective operations and customer satisfaction, and participate in weekly meetings with staff and department heads.
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Inbound Pharmacy Cluster Supervisor
4 days ago
Pretoria, Gauteng, South Africa Medipost Full timeThe Candidate will be responsible for supervising the Inbound Pharmacy Cluster. Ensure accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements and agreed timelines. To deliver a high standard of customer service and to meet customer needs.DescriptionAbandoned calls to be less than 2%Attend to XTREME Actions within 1...
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Cluster Management Specialist
4 days ago
Pretoria, Gauteng, South Africa Medipost Full timeJob OverviewThe Cluster Management Specialist - Inbound Pharmacy is responsible for managing the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements. This role requires a highly skilled and motivated individual to deliver a high standard of customer service and meet customer...
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Inbound Supervisor
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Pharmacy Cluster Manager
4 days ago
Pretoria, Gauteng, South Africa Medipost Full timeAbout the PositionThe Pharmacy Cluster Manager is a senior role that requires a highly experienced and skilled individual to manage the Inbound Pharmacy Cluster. The successful candidate will be responsible for ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements, delivering a high standard of customer...
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Pharmacy Cluster Team Lead
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Pretoria, Gauteng, South Africa Medipost Full timeJob DescriptionWe are seeking an experienced and skilled Pharmacy Cluster Team Lead to join our team at Medipost. The successful candidate will be responsible for supervising the Inbound Pharmacy Cluster, ensuring accurate and timely feedback on escalated enquiries and/or complaints within SLA requirements.The key responsibilities of this role...
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Pharmacy Operations Supervisor
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Inbound and Outbound Operations Director
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Pharmacy Practice Coordinator
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South African Pharmacy Professional
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Warehouse Supervisor
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Inbound Team Lead
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Dispensing and Pharmacy Professional
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Expert Pharmacy Representative
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Retail Pharmacy Manager
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Pretoria, Gauteng, South Africa IQVIA Argentina Full timeCompany Overview:IQVIA Argentina is a leading company in the pharmaceutical industry, dedicated to providing innovative solutions for healthcare professionals and patients.We are seeking a highly motivated and experienced Mass Market Representative to join our team and contribute to our success.Responsibilities:Sales: Achieve sales targets by promoting our...
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