Desktop Engineer I

1 week ago


Cape Town, Western Cape, South Africa IOCO Full time
Desktop Engineer I Job Description

We are seeking a skilled Desktop Engineer I to join our team at iOCO Infrastructure Services. As a key member of our team, you will be responsible for designing, deploying, managing, and maintaining desktop infrastructure within an organization.

Key Responsibilities:
  • Provide remote user support to users across 125 stores in South Africa and Namibia.
  • Offer general support of end-user computing for hardware, networking, printing, application, OS, and boardroom equipment.
  • Set up and prepare hardware for distribution to users.
  • Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
  • Deliver excellent verbal communication to provide remote or telephonic support.
  • Effectively manage time and calls to support contractual objectives.
  • Utilize Call Management systems and tools to measure delivery of services.
  • Ensure effective resolution of calls within agreed timelines at expected service quality.
  • Educate users on the progress of incidents and requests.
Requirements:
  • 5-7 years of IT experience in remote End User Support.
  • Must be experienced in Microsoft environment, practical approach, IT generalist.
  • Experience in Network Support.
Qualifications:
  • National Senior Certificate/ Matric/ N3.
  • A+ N+
  • MCSE.
  • Hardware Certifications are advantageous.
  • Mobility Support qualification.
  • ITIL.
  • Customer support soft skills.
Work Environment:
  • Permanent Position.
  • Location: Cape Town.
  • Work environment: Onsite at the client in an open plan office.
  • Physical Demands: Remote support to clients, bending, sitting, lifting, and driving to work.
  • Travel: Must have own vehicle and valid driver's license to travel to work and back.

At iOCO Infrastructure Services, we're a community of skilled professionals dedicated to providing outstanding client experiences through sustainable, innovative IT infrastructure solutions. We're looking for a talented Desktop Engineer I to join our team and help us deliver exceptional results for our clients.


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