IT Infrastructure Specialist
1 month ago
The Skills Mine is a dynamic organization dedicated to delivering top-notch IT services.
Job OverviewWe are currently seeking an IT Infrastructure Specialist to join our team. This role involves providing expert technical support and ensuring seamless IT operations across the organization.
CompensationThe estimated salary for this position is $65,000 - $85,000 per annum, depending on experience and qualifications.
Key Responsibilities- Technical Support: Provide prompt and effective resolution of technical issues affecting end-users, ensuring minimal disruption to business operations.
- Hardware and Software Management: Perform regular maintenance and updates on hardware and software systems, including cloud solutions, to ensure optimal performance and efficiency.
- Troubleshooting and Repair: Identify and resolve complex technical problems with computer systems, networks, and other IT frameworks throughout the organization.
- Asset Management: Adhere to established asset management policies and procedures when handling IT assets, ensuring their safekeeping and proper disposal.
- Collaboration and Communication: Work closely with internal teams to troubleshoot and resolve technical issues, maintaining open communication channels to facilitate efficient issue resolution.
- Certifications: Microsoft Desktop Support Administrator Certification, MCSE - Cloud Platform and Infrastructure certification, and ITIL Practitioner certification.
- Experience: A minimum of 3 years' experience in IT User Support or a related field, with expertise in IT User Support, Microsoft Azure, Microsoft 365, and similar technologies.
- Education: A diploma or NQF level 6 qualification in ISO27001 - Information Security Management Systems Certification (ISMS) or a relevant field.
The Skills Mine offers a comprehensive benefits package, including competitive salaries, opportunities for professional growth and development, and a collaborative work environment.
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