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Facilities Operations Manager

2 months ago

Johannesburg, Gauteng, South Africa Quantanite Full time
Job Title: Facilities Manager

Quantanite is seeking a skilled Facilities Manager to oversee the efficient operation of our Johannesburg Service Delivery Centre. This role involves managing day-to-day facilities operations, coordinating with vendors and stakeholders, and ensuring a safe and comfortable working environment for our employees and clients.

Key Responsibilities:
  • Facility Maintenance and Repairs: Implement and manage a preventive maintenance program to ensure continuous operation of all building systems, equipment, and machinery. Coordinate and oversee repairs, renovations, and maintenance projects to minimize downtime. Conduct regular inspections of facilities to identify and address potential issues promptly.
  • Health and Safety Compliance: Ensure facilities comply with all health and safety regulations and standards. Implement safety protocols, including emergency procedures and evacuation plans. Organize safety training sessions for employees and enforce adherence to safety guidelines.
  • Vendor Management: Identify, evaluate, and engage with external vendors and service providers for facility-related services (cleaning, security, landscaping). Negotiate contracts and service level agreements to secure cost-effective and high-quality services. Monitor vendor performance and address any issues or concerns promptly.
  • Space Planning and Allocation: Efficiently plan and allocate office space to meet the needs of various departments and teams. Coordinate office moves and relocations, ensuring minimal disruption to operations. Ensure that office designs meet campaign branding and operational requirements, including sonic and acoustic considerations.
  • Budget Management: Assist in developing and managing the facilities budget, ensuring appropriate allocation of financial resources for maintenance, repairs, and improvements. Monitor expenses and identify opportunities for cost savings without compromising quality or safety.
  • Sustainability Initiatives: Support the implementation of sustainability initiatives to reduce the company's environmental impact, such as energy conservation and waste reduction programs. Propose environmentally friendly approaches to facilities management in line with Quantanite's commitment to building better communities.
  • Emergency Preparedness: Help develop and maintain emergency response plans for various scenarios, including fire, natural disasters, and security breaches. Conduct drills and training exercises to ensure employee preparedness for emergencies. Ensure all safety equipment is maintained and readily accessible.
  • Overseeing Facilities Practice: Oversee daily facilities operations, ensuring adherence to company policies and procedures. Collaborate with the Senior Director of Operations and other senior stakeholders to align facilities management with organizational goals.
Requirements:
  • Experience: Proven experience as a Facilities Manager or in a similar role, preferably within a BPO or corporate environment. Experience managing facilities supporting 500FTE - 1000FTE.
  • Technical Skills: Strong knowledge of facility management principles, including maintenance, safety, and security. Demonstrable financial acumen with experience in budgeting and financial management. Proficient in using facility management software and tools.
  • Vendor Management: Strong vendor management skills to ensure reliable and cost-effective outsourced services. Experience negotiating contracts and managing service level agreements.
  • Leadership and Interpersonal Skills: Excellent leadership and interpersonal skills with the ability to communicate effectively at all levels. Ability to work collaboratively with senior stakeholders and manage cross-functional relationships.
  • Health and Safety: Solid understanding of health and safety regulations and compliance standards. Ability to implement and enforce safety protocols and conduct safety training.
  • Project Management: Strong project management skills with the ability to oversee various projects, such as office moves and renovations.
  • Sustainability: Knowledge of sustainability practices and the implementation of environmentally friendly initiatives.
  • Education: Degree or diploma in Facilities Management, Business Administration, or a related field (preferred but not mandatory).
  • Local Knowledge: Outstanding understanding of best practices in security management and familiarity with South African laws and regulations pertaining to facility management.
  • Additional Skills: Strong organizational and multitasking abilities with attention to detail. Problem-solving and decision-making skills. Adaptability and proactivity in identifying and addressing facility-related challenges. Customer-focused mindset to ensure a comfortable and efficient workspace for employees and clients. Strong ethical standards aligned with Quantanite's values and purpose.
What We Offer:
  • Competitive compensation package
  • Opportunity to work with a dynamic and diverse team
  • Professional growth and development opportunities
  • A supportive and inclusive work environment

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.