Hub Coordinator Lead

6 days ago


Port Elizabeth, Eastern Cape, South Africa Bash Full time
Job Description

This role is responsible for efficiently managing both outbound and inbound parcels, overseeing the entire process from collection to delivery, ensuring adherence to SOPs. You will lead and manage the inbound and outbound teams to ensure smooth operations and timely parcel handling. Consistently monitoring and ensuring courier reliability to meet and maintain delivery targets.

  • Evaluate and implement strategies to improve efficiency in parcel management, collection, and delivery processes.
  • Collaborate with the Last Mile Delivery Support Team and Hub Manager to investigate and resolve courier and customer complaints promptly.
  • Develop and execute follow-up procedures to address and rectify issues raised by couriers and customers.


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