Senior: Last Mile Hub Coordinator

1 week ago

Port Elizabeth, Eastern Cape, South Africa Bash Full time
Senior: Last Mile Hub Coordinator

WHO WE ARE AT BASH
We are a team of leaders, bold thinkers and friends, and we're on a mission to create remarkable omni-channel experiences for our customers. We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed. By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better. And we're only just getting started. Now is the time to jump onboard.

We are seeking a motivated and organised Senior: Last Mile Hub Coordinator to join our dynamic Bashdelivery Team. As a Senior: Last Mile Hub Coordinator at Bashdelivery, your success is defined by your pivotal role in collaborating closely with the Hub Manager to ensure an exceptional delivery experience. Your focus on efficient operations, customer-centricity, and continuous improvement sets the foundation for success. You play a crucial part in the team, working collaboratively to address and resolve issues, achieve operational excellence and maintain a commitment to customer satisfaction.

WHAT YOU'LL DO
  • Efficiently manage both outbound and inbound parcels, overseeing the entire process from collection to delivery, ensuring the adherence of SOPs.
  • Lead and manage the inbound and outbound teams to ensure smooth operations and timely parcel handling.
  • Consistently monitor and ensure courier reliability to meet and maintain delivery targets.
  • Work closely with the Last Mile Delivery Support Team and Hub Manager to investigate and resolve courier and customer complaints promptly.
  • Execute follow-up procedures to address and rectify issues raised by couriers and customers.
  • Collaborate with the Hub Manager to implement incentive programs for drivers and hub runners to boost performance and motivation.
  • Maintain effective communication channels with internal teams, drivers, and support agents to address issues and ensure smooth operations.
  • Drive efficiency in all tasks related to parcel management, collection and delivery processes.
  • Execute parcel consolidation by receiving parcels and verifying the accuracy of the parcel details and subsequently consolidating parcels based on delivery routes and courier supply.
  • Effectively manage courier supply by executing courier recruitment, vetting and training.
  • Take responsibility for the effective management of the hub facility/site, ensuring a safe and organised working environment.
WHO YOU ARE

This job is for you if you have:

  • 2+ years of experience in supply chain operations execution.
  • Demonstrated ability to lead and manage teams for efficient operations.
  • Reliable transport and are flexible to travel.
  • Great communication and interpersonal skills to collaborate with a wide variety of people.
  • Great organisational skills, able to multitask and effectively prioritise under pressure.
  • Excellent problem-solving skills and the ability to address issues promptly.
  • Good IT skills and are comfortable to work on various software packages.
  • Comfortable working over weekends and on a shift rotational basis.
  • A commitment to ensuring an exceptional delivery experience for customers.
One or more of the following will help you stand out:
  • Have a true passion for outstanding customer service.
  • A proven record of thriving in a high-paced, cross-functional team environment.
  • Proven experience in developing and implementing efficient SOPs.
  • Experience in an e-commerce environment.
JOINING THE BASH TEAM

We offer our teams the opportunity to work in a hybrid way through our flexible, digital working model. We empower our people to choose where they would like to do their best work, with the tools they need to get there. We also encourage our teams to travel so we can make magic happen face to face. Our offices are a vibe, making collaboration easy and helping our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

  • Best of the Best: The wealth of talent we have will surprise + inspire you.
  • Security within a startup: The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.
  • Agency and Optionality: Use the ambition and collective force of our talent to drive your career in the direction you dream.
  • Connection and Friendship: We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.
  • Top $$: The best people, in the right roles, earning at the top tier.
  • Your Time: We've got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.
  • Exclusive Shopping Discount: Save when you shop across over 500 brands in-store and on bash.com.
Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting.

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