Senior IT Administrator
1 month ago
The Senior IT Administrator role is a pivotal position within our ICT Department, focusing on the comprehensive management, implementation, and safeguarding of all technology assets at a group level. This encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure.
Ethos and ValuesAs a Senior IT Administrator at CTU Career Chatz, you will be expected to:
- Ensure alignment with our vision and values.
- Demonstrate a commitment to continuous improvement and professional learning.
- Uphold our commitment to excellence, independence, and opportunity.
- Embody the Technology Department's pillars: Honesty, Reliability, Accountability, and Integrity.
You will be responsible for:
- Collaborating closely with the ICT Manager and Technology Account Associate to ensure optimal staff and client satisfaction.
- Maintaining accurate documentation and ticket updates.
- Working within set deadlines for class schedules, meetings, and events.
- Demonstrating technical expertise across all areas.
- Assisting in implementing company development plans.
- Adhering to company policies, procedures, and ethical standards.
- Cultivating and maintaining relationships with colleagues and stakeholders.
- Representing the company at exhibitions and events if required.
- Reviewing your own performance and striving for continuous improvement.
- Understanding and addressing customers' or colleagues' needs effectively.
- Providing support across campuses as needed.
- Communicating effectively and energetically with colleagues.
As a Senior IT Administrator, you will be responsible for:
- Managing wired and wireless networks, including deployment, monitoring, and troubleshooting.
- Overseeing edge infrastructure management to optimize and secure link performance.
- Implementing network security measures and access management protocols.
- Managing IP address allocation and network space effectively.
- Monitoring and reporting on network performance and security.
- Deploying, maintaining, and monitoring CCTV and IoT equipment.
- Managing call system extensions and cloud SBS appliance for VoIP calling.
- Ensuring network security and access management for staff and student networks.
- Providing regular reporting on network performance and security.
- Managing productivity suite deployment and security.
- Handling license management and partner status renewals.
- Provisioning and securing cloud-based compute platforms.
- Providing regular reporting on cloud and managed platform usage and performance.
To be successful in this role, you will need:
- 3-4 years in a technology support role (Junior – Mid).
- 1-2 years proven experience in a Senior Role.
- Basic project management experience preferred.
- Matric or Equivalent.
- Vendor/Industry certifications in network, end-user compute, and security spaces.
- Demonstrated competencies in various technical and interpersonal skills.
- Advanced management of cloud platforms and enterprise networks.
This position reports directly to the ICT Manager and receives primary support from the ICT Manager and Technical Account Associate. Secondary support is provided by branch/campus technicians. Externally, relationships will be established with vendors and suppliers for the benefit of the organization and its subsidiaries.
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