Sales Call Centre Supervisor

6 days ago


Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time
Job Role:

As a Sales Call Centre Team Leader with Recruitment Dynamix, you will be responsible for leading a team of efficient Sales Call Centre Agents who handle Inbound calls. You will be supported by a Quality Assurance (QA) specialist who will provide guidance and assistance as needed.

Key Responsibilities:
• Coach and mentor team members to improve their sales skills and performance
• Communicate goals and targets to the team and ensure they are met
• Set objectives and provide feedback to team members
• Lead team meetings and one-on-one sessions to discuss progress and challenges
• Pitch ideas and reports to support business decisions
• Support social and wellbeing activities to promote team morale and engagement
• Use incentives and rewards to motivate team members
• Maintain accurate records and statistics to track team performance
• Provide product and service information to customers through phone calls and other communication channels

Requirements:
• Strong leadership and communication skills
• Ability to coach and mentor team members
• Excellent organizational and time management skills
• Proficiency in using sales software and tools
• Ability to work in a fast-paced environment and adapt to changing circumstances

What We Offer:
• Competitive salary and commission structure
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

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