Customer Success Lead

6 days ago


Cape Town, Western Cape, South Africa Electrum Full time
About Our Company Culture

We foster a high-performance culture where you can expect career growth, transparency, autonomy, shared vision, and work-life balance. At Electrum, we value your effort and reward it with hands-on experience working on world-class financial services software products.

The Job Description

You will work closely with customers and teams to deliver projects on time, within scope, and within budget. Your primary responsibility will be to manage timelines, budgets, and scopes, ensuring customer expectations are met.

Key Responsibilities:
  • Co-ordinate full lifecycle software and customer implementation projects
  • Ensure timely, within-scope, and within-budget project delivery of high quality
  • Build and maintain strong relationships with customers, third-party providers, and internal teams
  • Manage dependencies and guide the team to meet delivery plans
  • Facilitate project meetings, including status updates and retrospectives
  • Maintain and improve project processes
  • Advocate for customers within Electrum
Requirements:
  • Relevant degree
  • At least 3 years of experience as a project manager in software projects, preferably in a formal or corporate environment
  • Background in the tech/information technology industry
  • A track record of successful delivery across multiple teams and products in a fast-paced market-driven environment
  • Excellent communication and relationship management skills
Desirable Qualifications:
  • Prince 2, PMP, or Agile training
  • Financial Services/Payment/Fintech industry experience
Benefits and Perks

We offer flexible work hours, daily cooked lunches, stocked kitchens, team socialising, generous leave policies, and recreational areas. Join us and contribute to our ongoing growth and success



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