Luxury Store Manager

3 days ago


Durban, KwaZulu-Natal, South Africa Prestige Cosmetics Group Full time

Job Summary

The Prestige Cosmetics Group is seeking a highly skilled and experienced Luxury Store Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining high standards of store operations.

Key Responsibilities

  • Customer Service Delivery
    • Implement a customer-centric approach to ensure exceptional customer experiences.
    • Develop and maintain a deep understanding of customer needs and preferences.
    • Ensure timely and effective resolution of customer complaints and issues.
  • Merchandise Management
    • Conduct regular stock analysis and interpretation to optimize store performance.
    • Communicate effectively with the line manager on stock issues and concerns.
    • Ensure accurate and timely stock control and data integrity.
  • People Management
    • Recruit, train, and develop a high-performing team of sales associates.
    • Provide regular feedback, coaching, and mentoring to ensure continuous improvement.
    • Develop and implement effective performance management processes.
  • Business Performance
    • Develop and implement business strategies to drive sales growth and profitability.
    • Monitor and analyze sales performance, identifying trends and opportunities.
    • Implement effective expense management processes to optimize profitability.
  • Market Intelligence
    • Conduct regular competitor analysis to stay ahead of market trends.
    • Develop and implement effective promotional and event strategies.
    • Ensure alignment with brand standards and customer preferences.
  • Stakeholder Management
    • Build and maintain strong relationships with internal and external stakeholders.
    • Develop and implement effective CRM strategies to retain customers.
    • Provide exceptional customer service and support.
  • Administration
    • Manage daily sales tracking and reporting.
    • Develop and implement effective administrative processes.
    • Ensure compliance with company policies and procedures.

Requirements

  • Matric certificate.
  • At least 3 years retail and cosmetics store management experience.
  • Must have Store Manager experience.
  • Certificate in Beauty/Make-Up is advantageous.
  • Working knowledge of MS Word, PowerPoint, and Excel.


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