Associate Lead

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Associate Lead

Job Summary:
WNS Global Services seeks a highly skilled Associate Lead to join our team. The successful candidate will be responsible for real-time monitoring of line adherence, daily and intraday reporting, and analytical skills to ensure accuracy.

Key Responsibilities:
  • Real-time monitoring for line adherence and raising alarms for non-adherence
  • Daily and intraday reporting to ensure timely delivery
  • Strong analytical skills to analyze data and ensure accuracy
  • Exposure to WFM tools such as IEX, Aspect, and Blue-Pumpkin
  • Excellent communication skills to manage allocated tasks and deliver results
  • Raising prior alarms for risks to meet line adherence goals
  • Management of FTE requirements and delivery
  • Matric with good WFM experience and MS Excel skills
  • Analysis of data to ensure accuracy

Requirements:
  • Matric with good WFM experience
  • MS Excel skills
  • Strong analytical skills
  • Excellent communication skills
  • Ability to work in a team environment
  • Exposure to WFM tools

About Us:
WNS Global Services is a leading business process management company that provides end-to-end business solutions to clients worldwide.

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