Associate Lead
3 weeks ago
Job Summary:
WNS Global Services seeks a highly skilled Associate Lead to join our team. The successful candidate will be responsible for real-time monitoring of line adherence, daily and intraday reporting, and analytical skills to ensure accuracy.
Key Responsibilities:
- Real-time monitoring for line adherence and raising alarms for non-adherence
- Daily and intraday reporting to ensure timely delivery
- Strong analytical skills to analyze data and ensure accuracy
- Exposure to WFM tools such as IEX, Aspect, and Blue-Pumpkin
- Excellent communication skills to manage allocated tasks and deliver results
- Raising prior alarms for risks to meet line adherence goals
- Management of FTE requirements and delivery
- Matric with good WFM experience and MS Excel skills
- Analysis of data to ensure accuracy
Requirements:
- Matric with good WFM experience
- MS Excel skills
- Strong analytical skills
- Excellent communication skills
- Ability to work in a team environment
- Exposure to WFM tools
About Us:
WNS Global Services is a leading business process management company that provides end-to-end business solutions to clients worldwide.
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