Enterprise Monitoring and Observability Manager
2 months ago
At PartnerUp (Pty) Ltd, we are seeking an experienced Enterprise Monitoring and Observability Manager to lead our Monitoring and Observability practice and capability across the Bank enterprise within Systems Operations and Management.
Key Responsibilities:- Manage and lead the Monitoring and Observability team to establish monitoring and observability, proactive solutions, alerting, automation, and site reliability for business-critical systems and platforms.
- Coach, train, and develop direct reports, including appraising job performance and conducting performance reviews.
- Lead a team to develop enterprise logging, metrics, and traces for business-critical systems, as well as dashboards for different levels of support.
- Work with infrastructure, product, and support teams to define tools and strategy to ensure full observability, alerting, and proactive monitoring of business-critical systems.
- Integrate full observability and proactive monitoring practice within Systems Operations and Management to ensure tracking and timely communication of events, outages, and issues.
- Collaborate with Business and IT stakeholders to define thresholds, SLAs, and runbooks and help proactively identify issues and drive down reoccurring incidents.
- Lead oversight of third-party vendors' work to ensure vendors fulfill contractual commitments and statements of work.
- Assist with monitoring events and identify routine activities and resolutions that can be automated to improve system and process efficiencies for the Command Centre.
- Serve as a subject matter expert and maintain knowledge of current industry trends and developing or related technologies.
- Ensure all activities are in compliance with rules, regulations, policies, procedures, and service resilience.
- Bachelor's degree or associate degree required; field of study in technology required.
- Minimum five years' experience in technology or related fields required.
- Minimum three years' experience managing people preferred.
- Minimum AWS Solution Architect Associate preferred.
- Minimum Site Reliability Engineer Foundation preferred.
- Minimum AWS Certified DevOps Engineer desired.
- Intermediate knowledge of ITSM/ITIL/ITOM, Devops, DevSecOps, Automation, and Reporting.
- Intermediate knowledge of Observability and Monitoring Tools Grafana Enterprise, Dynatrace, Datadog, NewRelic, Opsgenie, or similar and AWS CloudWatch, Network and Server Monitoring Tools.
- Intermediate knowledge of AWS Cloud Technologies, Azure Cloud, and Microsoft365.
- Working knowledge of service-oriented architecture (SOA), microservices, and/or API network design paradigm.
- Working knowledge of network protocols/technology, databases, and application servers and their roles in service delivery.
- Experience using cloud native technologies (Kubernetes, Terraform, OpenTelemetry, eBPF, GitHub) in a production environment.
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