Enterprise Monitoring and Observability Manager

3 weeks ago

Johannesburg, Gauteng, South Africa PartnerUp (Pty) Ltd Full time
Job Title: Enterprise Monitoring and Observability Manager

As a key member of the PartnerUp (Pty) Ltd team, we are seeking an experienced Enterprise Monitoring and Observability Manager to lead our Monitoring and Observability practice and capability across the Bank enterprise within Systems Operations and Management.

The successful candidate will be responsible for establishing monitoring and observability, proactive solutions, alerting, automation, and site reliability for business-critical systems and platforms. They will also manage and develop team members and project resources for delivery, onboarding, and continuous improvement for operational plans to meet the business objectives of the Bank.

The ideal candidate will have a strong background in technology, with a minimum of five years' experience in technology or related fields, and a minimum of three years' experience managing people. They will also have a strong understanding of ITSM/ITIL/ITOM, Devops, DevSecOps, Automation, and Reporting, as well as intermediate knowledge of Observability and Monitoring Tools.

The successful candidate will be responsible for:

  • Managing, leading, and setting priorities for the Monitoring and Observability team
  • Coaching, training, and developing direct reports
  • Leading a team to develop enterprise logging, metrics, and traces for business-critical systems
  • Working with infrastructure, product, and support teams to define tools and strategy for full observability, alerting, and proactive monitoring of business-critical systems
  • Integrating full observability and proactive monitoring practice within Systems Operations and Management
  • Collaborating with Business and IT stakeholders to define thresholds, SLAs, and runbooks
  • Leading oversight of third-party vendors' work to ensure vendors fulfill contractual commitments and statements of work
  • Assisting with monitoring events and identifying routine activities and resolutions that can be automated
  • Serving as a subject matter expert and maintaining knowledge of current industry trends and developing or related technologies
  • Ensuring all activities are in compliance with rules, regulations, policies, procedures, and service resilience
  • Serving as a Service Experience Owner for Monitoring and Observability platforms
  • Serving as a Project Leader to Plan, Organize, Lead, and Control projects and initiatives for Enterprise Monitoring and Observability

The successful candidate will also have the opportunity to:

  • Develop and adopt into the organization the strategic roadmap for Enterprise Monitoring and Observability with Senior Stakeholders
  • Own the transition and transformation of the service to all business departments
  • Own for transformation initiative focusing on Machine Learning and Artificial Intelligence
  • Responsible for the training and mentoring of Command Center and Operations Teams on existing and new developments within the Service Scope

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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