Dutch Speaking Customer Service and Sales Representative
1 week ago
Job Summary
We are seeking a highly skilled and multilingual customer service representative to join our team at Black Pen Recruitment. As a Dutch speaking customer service and sales representative, you will be responsible for providing exceptional customer service to our clients in the Netherlands and other Dutch-speaking countries.
Key Responsibilities
- Provide customer service to clients in Dutch and English languages via phone, email, and chat
- Assist clients with pre and post-flight travel-related queries
- Work on airline reservations systems and handle voice calls in English and Dutch
- Respond to client inquiries and resolve issues in a timely and professional manner
- Meet specific key performance indicators and client service levels
Requirements
- Native level fluency in Dutch language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
What We Offer
- Fully remote work environment
- Competitive salary and benefits package
- Opportunities for career growth and professional development
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