Dutch Speaking Customer Service and Sales Representative

1 week ago


Pretoria, Gauteng, South Africa Black Pen Recruitment Full time

Job Summary

We are seeking a highly skilled and multilingual customer service representative to join our team at Black Pen Recruitment. As a Dutch speaking customer service and sales representative, you will be responsible for providing exceptional customer service to our clients in the Netherlands and other Dutch-speaking countries.

Key Responsibilities

  • Provide customer service to clients in Dutch and English languages via phone, email, and chat
  • Assist clients with pre and post-flight travel-related queries
  • Work on airline reservations systems and handle voice calls in English and Dutch
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Meet specific key performance indicators and client service levels

Requirements

  • Native level fluency in Dutch language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months

What We Offer

  • Fully remote work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development


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