Care Operations Team Lead

5 days ago


Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time
Job Description

We are seeking a highly skilled Care Operations Team Lead to join our team at Palesa Mbali Group.

About the Role:

  • To lead a team of professional staff in managing financial and clinical risks through scheme rules and clinical policies and procedures.
  • Experience: 5 years managed healthcare, 2 years case management, 1-2 years supervisory experience, and 2 years ICU experience advantageous.
  • Qualifications: Relevant clinical qualification, registration with statutory bodies, and professional membership.

Key Responsibilities:

People Leadership
  • Lead and inspire your people, drive team collaboration, and develop their growth by focusing on strengths and styles.
  • Coach and enable teams to maximize potential, empower people with skills to improve confidence, knowledge, and communication.
  • Create a safe and happy working environment that inspires all, adapting to needs of your people.
  • Manage leave and wellness, recognize excellence, and appreciate team collaboration in real-time.
Continuous Improvement
  • Identify areas for improvement, solve using root cause analysis, lean six sigma methodologies, and feedback loops.
  • Assist with user acceptance testing, coach teams through changes, and demonstrate excellence in communication and performance management.
Workforce Management
  • Perform resource planning, forecasting, and management across all channels and touch points.
  • Manage downtime, work volume, and ensure service levels are met and improved.
Business Continuity Management
  • Understand business continuity and unplanned downtime management.
  • Manage incidents and service level continuity.
Manage Performance
  • Motivate teams to achieve organizational goals, manage timelines and priorities to meet business objectives.
  • Conduct performance reviews, align coaching, and provide exceptional organization and focus for the team.

Position Specific Outputs

  • Work Scheduling: Resource planning, queue management, training, and coaching.
  • Administration and Reporting: Ensure SLAs are met, complete operational reports, do trend and root cause analysis, and recommend improvements.

Estimated Salary: R600,000 - R800,000 per annum.

About Us:

Palesa Mbali Group is a dynamic organization committed to delivering exceptional care services. We offer a competitive salary, opportunities for growth and development, and a supportive team environment.


  • Operations Team Lead

    3 weeks ago


    Johannesburg, Gauteng, South Africa SMD Technologies Full time

    Job Title: Operations Team LeadJob Summary:The Operations Team Lead will oversee the team, ensuring smooth daily operations and fostering a high level of productivity and engagement across departments. This individual will manage customer care, coordinate closely with sales, assign and monitor tasks, and actively mediate and adjust team dynamics as...


  • Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    About the RoleWe are seeking a skilled Care Operations Team Lead to join our team at Palesa Mbali Group. In this role, you will be responsible for leading a team of professional staff to ensure the effective management of financial and clinical risks through the application of scheme rules and clinical policies and procedures.As a seasoned healthcare...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Customer Care Team LeadJob Summary:We are seeking a highly skilled Customer Care Team Lead to join our team at The Recruiters. As a Customer Care Team Lead, you will be responsible for leading a team of Customer Care Consultants to ensure quality assurance standards and to action higher-level query resolutions.Key Responsibilities:Supervise...


  • Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Job Title: Senior Care Operations ManagerAs a Senior Care Operations Manager, you will lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures.Key Responsibilities:Lead and inspire your team to drive collaboration and achieve organizational...


  • Johannesburg, Gauteng, South Africa Baraka IT Solutions (Pty) Ltd Full time

    Job SummaryWe are seeking a highly skilled IT Operations Team Lead to join our team at Baraka IT Solutions (Pty) Ltd. The successful candidate will be responsible for leading the business/customer facing IT service management operations team by providing IT products and services to clients and their end-users across the organisation.Key...

  • Clinical Team Lead

    3 weeks ago


    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Job Title: Clinical Team LeadAbout the Role:The Clinical Team Lead is responsible for leading a team of clinical professionals to provide high-quality patient care and services. This includes planning, organizing, and coordinating clinical activities, as well as providing guidance and support to team members.Key Responsibilities:Lead and manage a team of...

  • Operational Team Lead

    4 weeks ago


    Johannesburg, Gauteng, South Africa RTT Full time

    Job Title: Operational Team LeadJob Summary:Reporting to the Area Manager, the Operational Team Lead will be responsible for overseeing the performance compliance of contracted drivers in assigned stores/clusters. This role ensures quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures,...

  • Operational Team Lead

    4 weeks ago


    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Job Title: Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. As a Team Leader, you will be responsible for managing and developing the team to ensure continued growth and achievement of Service Level Agreements and operational...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    Job Summary:MSP Staffing LTD is seeking a highly experienced and skilled Unit Manager for our clients Paediatric Department in Johannesburg East.About the Role:The ideal candidate will have strong leadership skills, with a minimum of 3 years managerial experience in a similar environment.Responsibilities:Manage and coordinate paediatric care servicesOversee...


  • Johannesburg, Gauteng, South Africa Zamokwakhe Child and Youth Care Center Full time

    Key Responsibilities:As a dedicated professional at Zamokwakhe Child and Youth Care Center, you will be responsible for providing high-quality care and support to children and youth. Your role will involve:Ensuring the well-being and safety of residentsProviding emotional support and guidanceAssisting with daily activities and routinesCollaborating with...


  • Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Description:The Recruiters is looking for a highly skilled Customer Care Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Customer Care team.Key Responsibilities:- Supervise and manage a team of Customer Care Consultants to ensure quality assurance...


  • Johannesburg, Gauteng, South Africa Zamokwakhe Child and Youth Care Center Full time

    Job Title: Child and Youth Care WorkerJob Summary: We are seeking a dedicated and compassionate Child and Youth Care Worker to join our team at Zamokwakhe Child and Youth Care Center.Key Responsibilities:Must be registered with the South African Council for Social ServiceMust reside in NaturenaOnly hand delivery of applications will be...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Role OverviewThis is an exciting opportunity for a highly experienced Airport Ground Operations Coordinator to lead our airport operations team.


  • Johannesburg, Gauteng, South Africa Zamokwakhe Child and Youth Care Center Full time

    Job SummaryWe are seeking a skilled Child and Youth Care Worker to join our team at Zamokwakhe Child and Youth Care Center. The ideal candidate will be registered with the South African Council for Social Service and reside in Naturena.Key ResponsibilitiesMust be registered with the South African Council for Social ServiceMust reside in NaturenaOnly hand...

  • Operations Team Lead

    3 weeks ago


    Johannesburg, Gauteng, South Africa Flair TM Full time

    Job DescriptionAs a seasoned operations professional, you will be responsible for overseeing the day-to-day management of our properties. Your expertise in technical and organizational skills will ensure seamless execution of tasks.Key Responsibilities:Operations Management: Oversee daily operations of buildings and facilities, ensuring smooth functioning...


  • Johannesburg, Gauteng, South Africa SD Recruitment Full time

    We are seeking a skilled Clinical Pharmacist to join our team at SD Recruitment. In this role, you will have the opportunity to deliver high-quality pharmaceutical services in a hospital setting.About the RoleThe successful candidate will have a strong background in clinical pharmacy and be able to lead designated patient service lines and therapeutic...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    We are seeking a seasoned nursing professional to lead our adult Intensive Care Unit as a Unit Manager. This is a pivotal role in delivering high-quality patient care and fostering a dynamic team environment.About the RoleThe successful candidate will have a strong background in critical care nursing, coupled with experience in nursing management. As a Unit...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Customer Care ManagerThe ideal candidate for this role will be a skilled leader who can develop and implement effective customer service strategies to drive customer satisfaction and loyalty.Key Responsibilities1. Leadership and Management:Lead, mentor, and develop the customer care team to ensure high performance and professional growth.Conduct regular team...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    MSP Staffing LTD is seeking a highly skilled and experienced nursing professional to lead their adult Intensive Care Unit as a Unit Manager. The ideal candidate will have a strong background in critical care nursing, with a post-basic qualification in the field. In this role, you will be responsible for maintaining high standards of patient care, while...


  • Johannesburg, Gauteng, South Africa The Staff Connection Full time

    We are seeking a qualified Social Worker to join our multidisciplinary team in a geriatric environment. The successful candidate will be responsible for:Key Responsibilities:Providing psychosocial assessments and support to patients and their familiesDeveloping and implementing multi-activity programs to promote patient engagement and well-beingParticipating...