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Quality Excellence Strategist

2 weeks ago

Pretoria, Gauteng, South Africa Talksure Pty Ltd Full time
About the Job

We are seeking a Quality Excellence Strategist to lead our quality management efforts and drive business growth.

Key Responsibilities
  • Oversee call monitoring processes to gather actionable insights and improve agent performance.
  • Adapt monitoring methods as the quality assurance process evolves to identify and implement improvements.
  • Track industry trends and utilize 'voice of customer' analytics to extract valuable business insights.

This position requires strong analytical skills, excellent problem-solving abilities, and effective communication capabilities.