Business Systems Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa SA Metal Group (Pty) Ltd Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at SA Metal Group (Pty) Ltd. As a Business Systems Specialist, you will be responsible for providing exceptional user support, training, system troubleshooting, documentation, and system design.

Key Responsibilities
  • User Support:
    • Act as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.
    • Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
    • Provide timely and effective resolutions to user problems, escalating issues as needed.
  • Training:
    • Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
    • Create training materials, documentation, and resources to support user learning.
    • Conduct training sessions, workshops, and webinars for individuals and groups.
  • System Troubleshooting:
    • Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
    • Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
    • Participate in system testing to ensure functionality meets user requirements.
  • Documentation:
    • Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
    • Document business processes, requirements, and system architecture for reference and training purposes.
    • Ensure documentation is up-to-date and aligns with system changes and updates.
  • System Design:
    • Contribute to the design and enhancement of systems to meet business and user requirements.
    • Collaborate with development teams to translate business needs into technical specifications.
    • Participate in system design reviews, offering insights and recommendations for improvement.
  • Business Process Analysis:
    • Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
    • Identify opportunities for process improvements and efficiency gains.
    • Translate business needs into technical specifications for system enhancements.
  • Communication and Collaboration:
    • Foster strong relationships with end-users, stakeholders, and cross-functional teams.
    • Communicate effectively with both technical and non-technical stakeholders.
    • Collaborate with IT and Dev teams to prioritize and implement system updates and enhancements.
Requirements
  • A Bachelor's degree in Business Administration, Information Technology, or a related field.
  • A minimum of 5 years' experience in business analysis.
  • Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design.
  • Certified Business Analysis Professional (CBAP) or similar.
  • MS Office advanced proficiency - Outlook, MS Word, Excel, Power BI, Visio.

The ideal candidate must be fluent in English and possess excellent analytical and problem-solving skills. Additionally, they should have strong communication and interpersonal skills, along with the ability to adapt to changing priorities and work independently.

As a Business Systems Specialist, you can expect a competitive salary of $80,000 - $100,000 per annum, depending on your level of experience and qualifications.

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