Business Systems Analyst

2 months ago


Johannesburg, Gauteng, South Africa SA Metal Full time

User Support Specialist

We are seeking a highly skilled Business Analyst to join our team at SA Metal. The ideal candidate will have a strong background in analysing business processes, understanding user needs, and providing effective solutions.

Responsibilities:

  • User Support:
    • Provide timely and effective resolutions to user problems, escalating issues as needed.
    • Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
  • Training:
    • Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
    • Create training materials, documentation, and resources to support user learning.
  • System Troubleshooting:
    • Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
    • Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
  • Documentation:
    • Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
    • Document business processes, requirements, and system architecture for reference and training purposes.
  • System Design:
    • Contribute to the design and enhancement of systems to meet business and user requirements.
    • Collaborate with development teams to translate business needs into technical specifications.
  • Business Process Analysis:
    • Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
    • Identify opportunities for process improvements and efficiency gains.
  • Communication and Collaboration:
    • Foster strong relationships with end-users, stakeholders, and cross-functional teams.
    • Communicate effectively with both technical and non-technical stakeholders.

Qualifying Experience:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design.
  • A minimum of 5 years' experience in business analysis.
  • Certified Business Analysis Professional (CBAP) or similar.
  • Training or certification in relevant areas is a plus.
  • MS Office advanced proficiency - Outlook, MS Word, Excel, Power BI, Visio.

Qualifying Attributes:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of relevant software and systems.
  • Ability to adapt to changing priorities and work independently.
  • Ability to manage time effectively, set priorities, and meet deadlines.
  • Must be fluent in English.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.



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