Current jobs related to Change Implementation Lead - Cape Town, Western Cape - Datonomy Solutions
-
Change Lead
1 day ago
Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full timeKey ResponsibilitiesAssess and plan change interventions for tier 1 group systems project implementationsIdentify training and project communication needsManage the analysis, design, and development of training and performance support materials.Define and execute a Communications Plan to effectively disseminate key messages and align them with the changing...
-
Change and Communication Specialist
3 days ago
Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full timeAt TFG, we're on a mission to create remarkable omnichannel experiences for our customers. As a Change and Communication Consultant, you'll play a vital role in driving this vision forward.About the JobThis is an exciting opportunity to join our Human Resources team as a Change and Communication Consultant. In this role, you'll be responsible for planning,...
-
Complaint Management Lead
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeComplaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...
-
Support Team Lead
6 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeAbout the Role:The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.This role requires a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best...
-
Lead Conversion Strategist
6 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeB2B Sales Conversion OpportunityJoin us as a B2B Lead Conversion Specialist at Lead Generation Group, where you will play a key role in driving revenue growth through lead conversion expertise.About the Role:This position involves working closely with our team to develop and implement data-driven strategies that drive meaningful engagement and measurable...
-
Change Manager
1 day ago
Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full timeKey ResponsibilitiesProvide leadership in defining the approach and deliverables for the Integrated Planning and Trade program.Prepare the Change Management Strategy and manage stakeholder communication throughout the project.Ensure oversight of all concurrent systems implementations to ensure minimal business disruption and return on business value.Define...
-
Lead Generation Manager
6 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeCustomer Service Team Lead - Job DescriptionJob Title: Customer Service Team LeadDescription:In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Leading the team to develop and implement process improvements to drive efficiency and...
-
Business Development Lead
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob Title: Business Development LeadAt Lead Generation Group, we are committed to delivering exceptional results for our clients. We are seeking a skilled Business Development Lead to join our team and help drive growth.The successful candidate will have a proven track record in lead generation or sales, with a strong understanding of the legal industry....
-
Lead Service Specialist
6 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeAbout the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using...
-
Client Relations Lead
9 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeClient Relations Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town6 days agoJob title: Client Satisfaction LeadDescriptionJob DescriptionLeverage your expertise as a Client Relations Lead at Lead Generation Group to deliver exceptional results.You will be responsible for resolving complex client complaints and enhancing customer...
-
Cape Town, Western Cape, South Africa Careers at DLK Group Full timeCareers at DLK GroupJob Title: Organizational Development and Change SpecialistAbout the Job:We are looking for an experienced Senior HR Manager/Change Management Consultant to join our team. As an Organizational Development and Change Specialist, you will be responsible for developing and implementing HR strategies that align with business...
-
Change Manager Cape Town
4 days ago
Cape Town, Western Cape, South Africa DLK Group Full timeChange ManagerWe require a Change Manager for a contract in Cape Town. This is an office based position.Duties & ResponsibilitiesWill be responsible to develop, implement and maintain a comprehensive project change management plan that will lead to quality execution and sustainability of change initiatives within the organization.Perform needs assessments to...
-
Relationships Manager Lead
5 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeAbout this Opportunity:We are seeking an experienced Relationships Manager Lead to join our team at Lead Generation Group.This role is ideal for a motivated individual who is passionate about building strong relationships with clients and internal stakeholders.Responsibilities:Develop and implement strategies to improve client satisfaction and...
-
Complaint Management Lead
6 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...
-
Dispute Mediation Lead
3 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeSenior Leadership RoleWe are seeking an experienced Escalations Manager Lead to join our team at the Lead Generation Group.About the JobThis position involves managing and resolving complex client complaints, utilizing strong leadership skills and excellent communication abilities.Key responsibilities include:Developing strategies to reduce the frequency of...
-
Lead Customer Experience Specialist
9 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeLead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...
-
Lead Generation Team Head
6 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeLead Generation Team Head - Job DescriptionAbout the Role:We are looking for a seasoned leader to head our Service Delivery Team at Lead Generation Group. This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Key Accountabilities:Implementing strategies to improve customer satisfaction and reduce...
-
Dispute Resolution Process Lead
2 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeRole OverviewThe Lead Generation Group is seeking an experienced Dispute Resolution Process Lead to manage and resolve escalated client complaints.ResponsibilitiesThe Dispute Resolution Process Lead will be responsible for:Developing and implementing strategies to reduce the frequency of escalationsCollaborating with other departments to drive continuous...
-
Customer Service Team Lead
9 hours ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeCustomer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...
-
Customer Service Team Lead
6 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeService Delivery and Quality Assurance LeadAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team.This critical role involves leading a team in providing exceptional customer service and resolving complex issues.Main Accountabilities:Developing and implementing strategies to reduce escalation rates and enhance...
Change Implementation Lead
2 weeks ago
We are looking for a Change Implementation Lead to drive organizational change at Datonomy Solutions.
This role involves a 12-month contract with flexible work arrangements.
Main Objectives:
- Develop and execute organization-wide change plans, prioritizing people-focused approaches.
- Work closely with senior leaders to craft and implement strategies that drive long-term success.
- Maintain alignment between change initiatives and business objectives.
- Offer expert advice on change management best practices to senior stakeholders.
- Promote cultural shifts through embedded change within the organization.
- Oversee change management across various teams and resources, coordinating multiple workstreams.
- Guarantee seamless user experiences throughout the project lifecycle.
- Deliver actionable change reports to inform executive decisions and track progress.
- Evaluate all changes against established governance standards.
Required Expertise:
- Skilled conflict resolution and negotiation abilities
- Adept at securing support from senior leadership
- Capacity for swift action in dynamic environments