Sales Operations Specialist

1 month ago

Cape Town, Western Cape, South Africa Kerston Foods CC Full time
Kerston Foods CC Job Description

We are seeking a Sales Operations Specialist to join our team at Kerston Foods CC. The successful candidate will be responsible for coordinating and resolving customer issues, providing support to the sales team, and ensuring that all customer support processes and procedures are in place.

Key Responsibilities:
  • Provide significant support to the sales team to ensure that customer issues are successfully resolved within guidelines and standards.
  • Respond to complex complaints and assist customers with online-related queries.
  • Ensure all customer support processes and procedures relating to the online system are in place.
  • Anticipate customer needs and proactively flag problems before they surface.
  • Work directly with customers to troubleshoot, diagnose, and resolve technical issues.
  • Gather and analyze data to understand problems and address them proactively.
Online Sales Volumes/Customers Onboarded:
  • Help customers get set up through onboarding.
  • Provide customers with support on how to navigate a variety of tools and features on the online system.
  • Drive sales and ensure an exceptional customer experience online to retain existing customers.
  • Assist customers with technical troubleshooting and billing.
  • Engage with customers to reemphasize the value of the online system.
Internal Sales Order Processing Administration:
  • Taking and entering all orders onto the Kerston Foods order system.
  • Informing customers in a timely manner of out-of-stock products.
  • Processing sales orders and ensuring that the orders captured are accurate with the correct details.
  • Processing all online sales orders.
  • Ensuring all daily online priority and early cut-off orders are processed.
  • Ensuring all online orders are assigned to the appropriate account in the system.
Customer Liaison:
  • Managing customer feedback into continuous performance improvement processes.
  • Ensuring that the customer experience is always seamless and flows through all transitions.
  • Achieving sales targets through expert consultation.
  • Following up with customers throughout the sales process to ensure satisfaction and update on progress.
  • Frequently engaging with customers in the development and release of promotions and new features on the online system.
Requirements & Qualifications:
  • Minimum Grade 12 certificate level or short training in sales and marketing studies would be an advantage.
  • 1-2 years' experience in sales.
  • Proven work experience as a sales representative.
  • FMCG background in a similar role would be an advantage.

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