IT Account Manager

3 weeks ago


Centurion, Gauteng, South Africa Sydsen Full time
IT Account Manager

We are seeking an experienced IT Account Manager to join our team at Sydsen. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for upselling and cross-selling IT products and services, and delivering exceptional customer service.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain strong relationships with our clients, acting as their primary point of contact for IT-related needs.
  • Business Development: Identify opportunities for upselling and cross-selling IT products and services, driving revenue growth and expanding our client base.
  • IT Solutions: Understand client requirements and recommend appropriate IT solutions, including hardware, software, networking, and support services.
  • Proposal and Quote Preparation: Prepare and present customized proposals and quotes to clients, ensuring alignment with their budget and requirements.
  • Collaboration: Collaborate with internal teams to ensure successful implementation and delivery of IT solutions.
  • Industry Knowledge: Stay updated on industry trends, emerging technologies, and competitor offerings to provide informed recommendations to clients.
  • Client Support: Provide ongoing support and troubleshooting assistance to clients, ensuring their satisfaction with our products and services.
Qualifications:
  • Experience: Minimum of 5 years of experience in IT sales, account management, or a related field.
  • Education: Bachelor's degree in IT, Business, or a related field is preferred.
  • Skills: Strong understanding of IT products, including hardware, software, networking, and cloud services. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical clients.
  • Performance: Proven track record of meeting or exceeding sales targets, with strong negotiation and closing skills.
  • Culture: A customer-first mindset, with a commitment to delivering exceptional service and support.
  • Critical Thinking: Ability to think critically and provide innovative solutions to client challenges.

Please note that only experienced candidates will be considered and contacted. We are committed to delivering exceptional service and support to our clients, and we are looking for a team member who shares this commitment.


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