E-commerce Team Manager

7 days ago


Cape Town, Western Cape, South Africa Smollan Group Full time

At Smollan Group, we are seeking a highly skilled and experienced E-commerce Account Manager to join our team. This role is responsible for engaging and onboarding vendors per the client-provided target list.

E-commerce Account Manager Job Description

This includes lead qualification, setting up vendor meetings, conducting onboarding presentations, and managing the contract finalization process.

Vendor Engagement & Onboarding
  1. Conduct Lead Qualification & Chase, ensuring target vendors are engaged.
  2. Schedule and conduct introduction meetings, using Amazon-provided pitch decks.
  3. Own vendor relationships until contract finalization, ensuring smooth onboarding.
  4. Send the onboarding pack (PowerPoint, T&Cs, PHP catalog template) to vendors.
Contract Management & KPI Execution
  1. Guide vendors through contract signing and listing information submission.
  2. Identify vendors who may struggle with compliance and provide necessary guidance.
  3. Ensure accurate tracking of vendor onboarding metrics, reporting progress to leadership.
Performance Reporting & Compliance
  1. Maintain accurate vendor onboarding status records.
  2. Ensure daily KPI tracking is up to date.
  3. Use standardized checklists before escalating any issues.
  4. Expedite completion of PHP catalog templates and share them with Amazon VM.
Required Skills & Qualifications
  • Sales & Negotiation Skills - Ability to close vendor agreements successfully.
  • Presentation & Communication - Comfortably conduct onboarding meetings and negotiations.
  • Data Tracking & Reporting - Strong ability to track onboarding progress and update KPI dashboards.
  • Problem Solving - Ability to identify onboarding issues and escalate when necessary.


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