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Hotel Operations Manager

2 months ago

Franschhoek, Western Cape, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

Job Summary:

The Hotel Manager role is to continually enhance the operational efficiency and service quality of the Hotel by providing the management service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

Main Responsibilities:

  • Direct the full operations, service logistics and activities of the Hotel Team to ensure that the hotel achieves its financial objectives
  • Ensure that world-class personalised service is delivered to the guests, in all locations, by effectively directing the Hotel Teams on all matters impacting the guest experience
  • Operate in conjunction with Sales, Finance, HR and Marketing functions to develop strategy, objectives and action plans to ensure the hotels efficient and profitable operations
  • Ensure that policies, processes and standards directly affecting the guests ensure their safety and security, together with the relevant teams and specialists
  • Ensure that guest spaces and facilities are maintained in impeccable and fully functioning conditions
  • In conjunction with HR, support the selection of appropriately competent employees who reflect a high degree of service orientation, professional charm and who can uphold the company values
  • Support the HR function in acting to address performance short-comings and to reward performance achievement
  • Liaise with partners regarding day-to-day operations
  • Create an environment that contributes to highly positive employee engagement and commitment to the job
  • Ensure that the Hotel Team know of, understand, comply with and consistently apply relevant quality related standards policies, processes, rules and procedures
  • Monitor the usage of equipment and consumption of stock whilst minimising waste and preventing breakages
  • Ensure that all legislative provisions regarding financial reporting, manpower management and liquor management are strictly adhered to
  • Prepare and propose the annual Hotel budget
  • Monitor department attendance and leave balances
  • In-depth knowledge and understanding of all F&B processes and procedures with a strong knowledge of food, wine & spirits

Requirements:

  • Ability to confidently operate within a fast-paced and challenging environment
  • Effective complaint handling
  • Demonstrate exceptional organisational and leadership skills
  • Excellent written and verbal communication skills
  • Exhibit strategic thinking to ensure the hotel operations are improving and innovative
  • Display sound understanding of budgets, P&L and forecasting
  • Personal and professional integrity of the highest standard

Qualifications and Experience:

  • Minimum of 5 years Hotel Management experience within a 5* Hotel/Property
  • Tertiary qualification in Hospitality or Hotel Management
  • Valid driver's licence