Guest Experience Ambassador
2 months ago
Main Responsibilities:
- Deliver Exceptional Guest Experiences: Ensure seamless guest interactions from arrival to departure, including check-in, guest relations, and check-out processes.
- Concierge Services: Book restaurants, transportation, and other partner experiences to enhance guest satisfaction.
- Upselling and Cross-Selling: Recommend and promote luxury experiences, including hotel amenities and local attractions.
- Interdepartmental Communication: Foster positive relationships with colleagues across departments to ensure smooth operations.
- Guest Feedback and Reporting: Monitor and report guest feedback through various channels, including online reviews and emails.
- Health and Safety: Adhere to all health and safety protocols to maintain a safe and secure environment for guests and staff.
Requirements:
- Education: Grade 12 – Matric Certificate; Tertiary qualification in Hospitality Management is advantageous.
- Experience: Minimum of 2 years of experience in Front Office operations of a luxury hotel.
- Skills: Proficient in Property Management systems, conversant with specialist terminology, and possess excellent interpersonal and communication skills.
- Personal Qualities: Display a sense of urgency, dedication to meeting guest needs, and ability to remain calm under pressure.
Preferred Qualifications:
- Certificate in First Aid/Fire Fighting/Health and Safety: Advantageous for the role.
- Valid Driver's License: Advantageous for the role.
- Location: Preference will be given to candidates from Franschhoek and neighboring areas.
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