Customer Success Advocate
2 days ago
About Arvo
Arvo is a rapidly growing South African software company that specializes in developing innovative solutions for the property management industry. Our mission is to create a seamless end-to-end property management ecosystem, enabling effortless migration processes and providing dedicated training and support services to ensure customer success.
The Role
We are seeking a highly skilled and customer-focused Customer Support Consultant to join our dynamic team in Somerset West. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and accurate support across various channels.
Key Responsibilities
- Troubleshooting and Resolution: Troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence.
- Support Interactions: Manage support interactions through CRM solutions, ensuring a seamless customer experience.
- Continuous Improvement: Identify recurring customer issues and collaborate with internal teams to drive continuous improvement.
- Customer Loyalty: Promote additional services, fostering customer loyalty and driving sales.
- Quality Assurance: Participate in quality assurance activities to uphold unmatched support standards.
- Professionalism and Empathy: Handle all interactions with professionalism, empathy, and problem-solving acumen.
- Industry Trends: Stay updated on industry trends and best practices to ensure cutting-edge support.
- Accountability and Learning: Foster a culture of accountability and learning to ensure client and team success.
- Customer Retention: Mitigate customer churn by delivering exceptional customer retention strategies.
Requirements
- Customer Support Experience: Proven experience in a customer support or customer-facing role, showcasing problem-solving and troubleshooting expertise.
- CRM Tools and Digital Platforms: Familiarity with CRM tools and digital support platforms.
- Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple customer inquiries simultaneously.
- Communication and Collaboration: Excellent communication and collaboration skills, with a professional and empathetic approach to customer interactions.
- Analyzing Customer Feedback: Proficiency in analyzing customer feedback to identify trends and opportunities for improvement.
Preferred Qualifications
- Sales Experience: Experience in sales or upselling within a customer support framework.
- Industry Best Practices: Knowledge of industry best practices for customer support and retention strategies.
- Dynamic Environment: Previous experience in a dynamic, fast-paced customer service environment.
Location and Type
Office-based position in Somerset West, full-time, permanent role.
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