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Support Operations Coordinator
2 weeks ago
Tracker South Africa is seeking a highly organized and detail-oriented Support Operations Coordinator to join our Application Support team.
The successful candidate will be responsible for coordinating and managing the day-to-day activities of the Application Support team, ensuring all Tickets are actioned and updated in a timely manner. They will also work closely with the Development Support Team to escalate incidents and implement changes.
The ideal candidate will have excellent communication skills, a strong understanding of ITIL processes, and the ability to effectively convey technical information to non-technical audiences.
Key Responsibilities:
- Coordinate and manage the day-to-day activities of the Application Support team.
- Ensure all Tickets are actioned and updated in a timely manner.
- Work closely with the Development Support Team to escalate incidents and implement changes.
- Develop and maintain documentation on system configuration and troubleshooting procedures.
Requirements:
- Excellent communication skills.
- Strong understanding of ITIL processes.
- Ability to effectively convey technical information to non-technical audiences.