FNB Community Liaison Specialist
1 week ago
Job Summary
The FNB Community Advisor role is a key position within FirstRand Bank Limited, responsible for delivering exceptional customer service and driving business growth. As a Community Advisor, you will be the primary point of contact for customers, providing timely and effective solutions to their queries and concerns.
Key Responsibilities
- Provide prompt and courteous service to customers, ensuring their needs are met and exceeded.
- Process customer requests and transactions efficiently, minimizing delays and errors.
- Identify opportunities to cross-sell and upsell products and services, strengthening customer relationships and driving revenue growth.
- Manage customer complaints and issues, resolving them in a fair and timely manner.
- Collaborate with internal teams to achieve business objectives, including sales targets and customer satisfaction metrics.
- Stay up-to-date with product and service offerings, ensuring accurate and informed advice is provided to customers.
- Comply with regulatory requirements and internal policies, maintaining the highest standards of ethics and integrity.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in relevant software and systems, with a willingness to learn and adapt to new technologies.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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