FNB Community Liaison Specialist

1 week ago


Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

The FNB Community Advisor role is a key position within FirstRand Bank Limited, responsible for delivering exceptional customer service and driving business growth. As a Community Advisor, you will be the primary point of contact for customers, providing timely and effective solutions to their queries and concerns.

Key Responsibilities

  • Provide prompt and courteous service to customers, ensuring their needs are met and exceeded.
  • Process customer requests and transactions efficiently, minimizing delays and errors.
  • Identify opportunities to cross-sell and upsell products and services, strengthening customer relationships and driving revenue growth.
  • Manage customer complaints and issues, resolving them in a fair and timely manner.
  • Collaborate with internal teams to achieve business objectives, including sales targets and customer satisfaction metrics.
  • Stay up-to-date with product and service offerings, ensuring accurate and informed advice is provided to customers.
  • Comply with regulatory requirements and internal policies, maintaining the highest standards of ethics and integrity.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in relevant software and systems, with a willingness to learn and adapt to new technologies.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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