Assistant Spares Supervisor Johannesburg
7 days ago
We are seeking a highly skilled Assistant Spares Manager to join our team at The Focus Group. In this role, you will be responsible for overseeing inventory, managing parts ordering, and ensuring the smooth operation of the spares and stores departments.
You will work closely with the purchasing, shipping, service departments, and parts sales to maintain an efficient workflow, ensuring that parts are readily available for customer sales, service repairs, or internal use.
Responsibilities:- Manage the ordering, stocking, and selling of spare parts, ensuring inventory levels meet customer demand without excessive surplus.
- Implement and manage inventory control systems to track parts turnover and adjust stock levels accordingly.
- Ensure that customer orders are picked daily, packed securely, labelled correctly, and dispatched accurately using the appropriate software.
- Train and supervise parts department staff, assigning tasks and evaluating performance to ensure high levels of customer service and efficiency.
- Coordinate with the service department to ensure timely sourcing and delivery of parts required for repairs and maintenance.
- Maintain relationships with the buying and shipping departments to ensure acceptable delivery schedules.
- Handle customer inquiries and complaints regarding parts availability, pricing, and warranty issues, providing solutions to ensure customer satisfaction.
- Prepare and analyse reports on parts department performance, including sales, inventory levels, and profitability, to identify trends and areas for improvement.
- Organize and oversee physical inventory counts and audits to ensure accuracy in stock levels and identify discrepancies.
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